Bank of America's Erica virtual assistant boasts 6M users

March 27, 2019

Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.

Domino's teams with Xevo to launch in-car ordering

March 27, 2019

Domino's Pizza is working with in-vehicle commerce creator, Xevo Inc., to launch AnyWare pizza ordering capabilities, which will be preloaded in Chrysler and…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

Most shoppers embracing cross-channel retail, reveals study

March 26, 2019

Increasing consumer interest in virtual reality and augmented reality, as well as digital pay options, are revitalizing the in-store experience. A majority of…

Wellness water brand tapping AR mirrors for in-store demos, customer engagement

March 26, 2019

In a quest to better understand the customer, Flow Alkaline Spring Water will deploy augmented reality mirrors, using Memomi technology, in the grocery…

Cosabella launches subscription lingerie service

March 25, 2019

Cosabella is launching a monthly lingerie subscription box service utilizing the Snap+Style Business curation platform.

Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

Retailers: We're behind on off-site consumer engagement

March 22, 2019

More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

New York airport expands Terminal B consumer services

March 21, 2019

Terminal B at New York's LaGuardia aiport now features an Uber Rider Center, Starbucks and the C Bar.

Tesla decides to keep most store locations open

March 21, 2019

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.

Former Ulta leader tapped as Joann Stores CIO

March 21, 2019

Varadheesh Chennakrishnan, formerly an IT leader with Ulta Beauty, has been named CIO for Joann Stores.

New York's Hudson Yards retail, restaurant hub open for business

March 20, 2019

Hudson Yards, a new retail and restaurant hub in Manhattan, New York, is open for business.

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Levi Strauss taps Reflect, D3, BrightSign for flagship’s visual experience

March 19, 2019

Levi Strauss & Co. has teamed up with D3, BrightSign and Reflect for a visual experience at its flagship store in Times Square, Manhattan.

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Jewelry store transforms customer experience with AR digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…

Quiktract launches mobile contract, payment app

March 15, 2019

Quiktract Inc. recently launched its mobile app on the App Store and Google Play. This app provides contracts and mobile payments for the person-to-person…