Customer Experience News & Media
Prevention and the cure: How AI is helping combat ID fraud for retailers
by Jimmy Roussel — CEO, IDScan.net
AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…
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Google debuts AI Mode try-on tool for shoppers
June 6, 2025
Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.
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Trump’s tariffs and the battle for brands to maintain customer loyalty
by Kenn Kennedy — Head of North America, Antavo
Brands that can adapt their loyalty strategies to meet these new challenges will not only survive but have the opportunity to build even stronger, more…
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ShopRite stores deploy VoCoVo headsets
June 4, 2025
VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…
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Thieves use U-Haul in Walgreens ATM smash and grab
June 3, 2025
Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…
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How digital signage plays in improving the customer experience in convenience stores
by Tom Bingham — Senior Director, LG Electronics USA
As c-stores increasingly embrace digital signage, commercial display providers in this sector continually innovate, offering advanced software solutions for…
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Skimming devices discovered on Wawa ATMs
June 3, 2025
Police discovered skimming devices on two PNC ATMs at a Wawa in Souderton, Pennsylvania. It is uncertain how long these devices were on the ATMs, according to…
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SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data
The only AI-native platform purpose-built for smarter, faster decisions
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5 Reasons to use Shopify POS on Touchscreens
With Shopify POS on interactive self-service kiosk touchscreens, retailers can offer an engaging in-store shopping experience with data-driven insights.
Presented by eyefactive GmbH
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Kroger hiring 15K associates to drive better customer experience
May 28, 2025
The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.
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Examining the powerful role music plays in the in-store customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and…
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Tariffs will cause car price hikes says Volvo
May 27, 2025
Car maker Volvo said car prices will increase due to the tariffs imposed by President Trump.
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Trump extends EU tariff to July 9 as talks continue
May 27, 2025
President Donald Trump has pushed off a 50% tariff on all EU imports until July 9 to provide more time for trade deal talks.
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Amazon makes good on sticky lollipop order
May 21, 2025
Amazon has refunded a $4,200 Dum-Dums lollipop order mistakenly placed by a young lollipop fan in the U.K.
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Road Runner Sports tapping Aptos POS to transform customer interaction
May 21, 2025
Road Runner Sports plans to deploy Aptos One, a mobile-first POS platform, to transform how the brand interacts with customers inside and outside of its…
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Retaining retail store associates requires training, engagement, relationship building
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…
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Trump to Walmart: Eat tariff costs
May 19, 2025
President Donald Trump, responding to Walmart's news last week it would be raising prices due to tariffs, is telling the biggest U.S. retailer to absorb the…
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Costco teaming with payment platform Affirm
May 19, 2025
Costco is offering customers a new way to pay for large purchases (between $500 and $17,500) via a partnership with Affirm, a pay-over-time payment platform.
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Store remains top growth channel yet tech not supporting experience consumers crave
May 19, 2025
Fashion and apparel stores lead when it comes to technology adoptions but over half, 62%, acknowledge customers are demanding different store experiences than…
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Walmart warns consumers: Prices going up due to tariffs
May 15, 2025
Walmart will be raising prices soon due to the tariffs enacted by President Donald Trump.
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