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Customer Experience News & Media

Walmart opens next-gen supercenter store

May 15, 2025

Walmart has opened a next-generation supercenter store in Cypress, Texas.

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Walmart boosts self-checkout security to stop card skimming

May 13, 2025

Walmart is deploying a significant change to its self-checkout systems with the installation of bright yellow rims around PIN pads, according to a New York…

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National Retail Solutions (NRS) Launches 10th "Marty's Minutes" Episode, Expanding C-Store Knowledge Base

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, proudly announces the…

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Saks Fifth Avenue launching store on Amazon Luxury

May 12, 2025

Saks Fifth Avenue will open a "store within a store" in the Amazon Luxury storefront to sell designer goods from Balmain and Dolce & Gabbana.

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Albertsons media division sees robust results from Criteo video solution

May 12, 2025

Alberstons Cos., a grocery chain, is beta testing Criteo's Onsite Video retail media solution and already seeing big rewards, including a 280% increase in…

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Lucchese Bootmaker taps Teamwork Commerce to transform in-store operations

May 9, 2025

Lucchese Bootmaker, an American manufacturer and retailer of cowboy boots and western apparel, is deploying Teamwork Commerce's retail management solution to…

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How data analytics can drive retail customer engagement

by Raman Awal — SVP & Global Practice Head, Mastek

Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue…

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DSW debuts partnership with Imbox Protection

May 6, 2025

DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in…

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3 ways retailers can restore soft skills, boost profits in 2025

by Pamela Eyring — President, The Protocol School of Washington

Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize…

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Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

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Poor customer service tops in negative shopping experiences

May 5, 2025

Nearly two-thirds of consumers report having had negative experiences when buying from brands and poor customer service is the top reason.

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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.

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Lids refreshes retail concept to enhance shopping experience

May 2, 2025

Global sports retailer Lids has debuted a revamped retail concept aimed at enhancing the shopping experience with a big emphasis on personalization.

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NCR Atleos certified as most loved workplace

May 1, 2025

NCR Atleos Corp., a leader in expanding self-service financial access, has earned the certification as a most loved workplace, supported by the Best Practice…

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True unified commerce starts before checkout

by Simon Molnar — Founder & CEO, Flagship.ai

It’s important to think about unified commerce as a journey, not a goal line to cross. It begins long before a product hits a shopping cart — in a store or…

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Lowe’s acquiring Artisan Design Group for $1.3B

April 29, 2025

Lowe's Companies Inc. is acquiring Artisan Design Group, a provider of design, distribution and installation services for interior surface finishes, for $1.32…

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Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience

April 29, 2025

Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…

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Introducing MARS: Ultra-Bright MultiTouch Display with Object Recognition

MARS Premium MultiTouch Screens: High-brightness display, optical bonding, object recognition technology and software marketplace.

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Three Ireland - Innovating the Retail Space

Three Ireland is evolving from a classic mobile retail company into a digital lifestyle brand through touchscreen solutions from the interactive digital…

Presented by eyefactive GmbH

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Chestnut Market debuts Mashgin AI checkout in Connecticut

April 25, 2025

Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.

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