American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Walmart matches Amazon, tests self-service grocery order pickup kiosk

July 15, 2019

Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…

Cashierless stores slowly make inroads

Shoppers can now either use a mobile app, scan a receipt, or text in their payment allowing for a quicker, more efficient way of getting in and getting out.

Enhancing and securing the retail reward program

Sven Dummer, product marketing, Akamai Technologies, offers up insight on how brands and retailers can boost and secure reward programs with customer identity…

Personal is a big want for consumers, reveals data

July 12, 2019

A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…

Doughnut 'theater' experience heading to New York's Times Square

July 12, 2019

Not only will New York's Times Square be known for its annual New Year's Eve ball countdown, it will also be known for one of the most unique doughnut shop…

Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice…

Creating a unified commerce experience

Tipton Loo, vice president of digital edge (AI and IoT) at ProKarma, explains why retailers that are able to harness edge technologies, like IoT and AI, to…

Amazon reportedly focused on drones for home safety service

July 11, 2019

Amazon is reportedly working on a home security service that involves drone technology. It has won patent approval on "home surveillance" drones, according to…

Rite Aid teams with Adobe on digital transformation strategy

July 11, 2019

In a quest to deliver a personal and connected health and wellness experience for shoppers, Rite Aid is deploying the Adobe Experience Cloud. The technology…

Report: Consumers expect personal, seamless experience

July 10, 2019

When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…

Stein Mart taps Oracle Cloud for merchandise planning

July 10, 2019

National specialty retailer, Stein Mart, is using Oracle technology to get a holistic view of inventory and a more streamlined merchandise planning…

5 ways grocers can deliver a positive, omnichannel customer experience

Kerry Liu, CEO and co-founder of Rubikloud, shares five strategies to help grocers, offering online shopping and delivery, improve their supply chain.

Live webinar: Making retail personalization a reality

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing…

Data breach prompts 7-Eleven Japan to suspend app

July 9, 2019

7-Eleven Japan Co. temporarily shut down its mobile payment app last week following a data breach that impacted about 900 customers resulting in about $506,00…

Retailers behind in personalizing the retail experience, claims study

July 9, 2019

Nearly half, 44%, of retailers, have made no progress in customizing the in-store shopping experience and today's digital natives love brick-and-mortar more…

H&M, Klarna team up on elevating the customer experience

July 9, 2019

Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…

Floral retailer taps Imagination Park Technologies for AR experience

July 9, 2019

Field of Flowers, a Florida-based floral retailer, is working with Imagination Park Technologies to deliver an augmented reality experience for its customers.

The problem of personalization in retail marketing

Kristin Hambelton, CMO, Marketing Evolution, discusses the disconnect between what retailers believe is happening with retail customer marketing and what's…

Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.