Consumers love tech in the brick-and-mortar retail experience

June 12, 2017

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both…

Upcoming webinar: Eliminating islands of technology for a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices…

Rolling out the robots: The next tech transformation

The main benefit of robots is often described as automating repetitive tasks. Robots are perfectly suited to such tasks, they can check over and over without…

Retailers use interactivity to build better customer experiences

If a retailer doesn't create a satisfactory customer experience, including in-store e-commerce options, shoppers will take their wallets elsewhere. Several…

CVS revamps to lure in health and trend-focused shoppers

June 2, 2017

CVS is revamping beauty and skin care areas in stores in a quest to grab the attention of the health-focused and trend-focused consumer and the strategy…

Can any traditional retailer survive the "Battle of the Bots"?

by Chris Petersen — Owner, IMS

Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.

How AI plays into every step in the retail customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…

Shoe Palace slips on Aptos platform to boost customer experience

June 1, 2017

Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline…

Multichannel is not enough: Creating a true omnichannel customer experience

It's critical businesses not assume today's online purchasing experience is the same as what consumers experienced years ago. As companies seek to bring the…

Amazon adds grocery pickup kiosks in Seattle

May 30, 2017

Amazon.com Inc. has opened two grocery pickup kiosks in Seattle in an effort to compete against "click and collect" shopping options from supermarket…

Macy's RFID deployment may make for a text book case

May 26, 2017

Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the…

Ziosk teams with Main Event Entertainment to enhance guest experience

May 26, 2017

Ziosk, maker of an ordering, entertainment and pay-at-the table tablet, and Main Event Entertainment, the bowling-anchored dining and entertainment…

Furniture retailer taps apps to boost customer experience, empower associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…

Ex-Amazon guru now hard at work revamping Target strategy

May 25, 2017

Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes…

Study: Consumers not happy with resolution experience

May 24, 2017

A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…

Forman Mills taps Aptos Singular Commerce to drive growth strategy

May 24, 2017

Off-price retailer Forman Mills aims to expand and is deploying the Aptos Singular Commerce cloud-based suite as part of its growth strategy.

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

Jack in the Box Selects Hughes for Its Nationwide Next-Generation Network

Quick service restaurant Jack in the Box and its Qdoba Mexican Grill subsidiary have selected Hughes Network Systems, LLC (HUGHES) the world's leading provider…

How to craft a seamless omnichannel experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.