Costco, Ikea execs cited as retail leaders shaping the future

September 17, 2024

The National Retail Federation Foundation is honoring five retail leaders as those shaping the future of retail in 2025.

Product discovery not hitting high notes with consumers

September 16, 2024

Four in 10 online shoppers are giving product discovery experiences a 'C' grade or less and are wanting more tailored search results.

Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight

September 13, 2024

Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…

Walmart deploys invisible barcodes to stem shoplifting

September 12, 2024

Walmart has implemented technology to combat shoplifting at its self-checkout stations. The retailer has introduced invisible barcodes on Great Value branded…

Retail drive-thru vending machines open in Port Alice

September 12, 2024

Port Alice, Vancouver residents will soon be able to explore a small drive-thru retail complex at the corner of Marine Drive and Taylor Way, according to a…

ICX Summit: How sustainability plays into the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.

How AR and 3D modeling are reshaping customer experience

by Gaia Vernaglione — Director of Americas, Zakeke

As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…

What Walmart’s pricing changes mean for the enterprise

by Pascal Yammine — CEO, Zilliant

Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.

City Furniture partners with 3D Cloud to deliver a differentiated customer experience

September 5, 2024

City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…

San Jose Sharks CX leader talks strategy, shares insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…

Sam’s Club community members are co-creators in Member’s Mark brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.

Not all consumers are the same: Adopting a nuanced approach against retail fraud

by Pete Barker — director of product, Engage, Appriss Retail

The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.

Benefits of AI in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

Kroger, Albertsons merger lands in federal court

August 29, 2024

The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…

Most retailers not prepared for a TikTok shut down

August 29, 2024

Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.

Prepare your technology now for a successful holiday season

by Mike Tippets — VP, Hughes

Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…

Transforming retail with AI-first support, analytics for exceptional customer experiences

by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai

In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…

AppSuite Release v4.2: Touch Analytics

Latest Update 4.2 of the multitouch CMS AppSuite by eyefactive offers extensive touch analytics functions

How grocers are taking an AI approach to boosting customer satisfaction

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

AI will have its most significant impact in the areas of retail personalization and loyalty.

Amazon offers another grocery delivery plan for Prime members

August 26, 2024

Amazon has launched a new grocery delivery option for its Prime members.