TripAdvisor app integration expands customer engagement capability

July 29, 2015

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

July 28, 2015

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on…

Back to School: Shoppers will make more trips, spend more and seek out the best price

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.

Macy's aims to engage, tap shoppers' opinion in merchandising move

July 27, 2015

The goal is to engage young shoppers in merchandising to ensure its Junior department is hip.

Amazon earnings reveal big sales, accomplishments across business lines

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer…

Children's deaths ignite massive Ikea dresser recall

July 23, 2015

Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on…

Google mobile buy button move is all about helping consumers, retailers

July 22, 2015

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.

Amazon expands handyman service to 15 metro areas

July 22, 2015

Amazon Home Services is expanding nationwide in terms of providers and services, as it begins moving into 15 metro areas including Atlanta, Boston, Miami and…

How 'informed' employees will make your restaurant more money

Developing a culture of learning is a 365-day commitment that will motivate staff and have a significant impact on the bottom line if retailers put in the time…

The clash of a crying toddler and the customer dining experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

July 20, 2015

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

Wells Fargo & Company veteran tapped to lead new client experience division

July 20, 2015

Chris Calvert and her team are focused on boosting customer service across the insurance business.

Facebook 'buy' button ignites debate regarding consumer adoption

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.

How to avoid potential handcuffs lurking in the credit card transaction

Plastic holders can make purchases easier, faster, and usually in greater quantities than they would if they were paying with paper. This makes transacting…

Airport shoppers enjoying new interactive retail experience

July 13, 2015

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Wal-Mart aims to beat Amazon with big sale, shipping incentive

Just one week after Amazon announced a big retail sales push with its ‘Prime Day’ event happening Wednesday, mega competitor Wal-Mart announces its response…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Dysfunctional consumers require most attention as they can hurt revenue big time

July 10, 2015

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Toys "R" Us prepping new online platform in ecommerce revamp

July 9, 2015

Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.

Webinar download available: Tips for ensuring retail business continuity

July 8, 2015

A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.