Customer Experience News
New York Macy’s mall home to Wetzel’s Pretzels location
August 2, 2024
The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.
read now
Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
read now
Spirit Airlines revamps business seating
August 1, 2024
Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…
read now
Walmart opening 5 automated distro centers
August 1, 2024
Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.
read now
Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
read now
Kiosks offer travel tips for Regina, Saskatchewan tourists
July 31, 2024
Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…
read now
Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
read now
MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
read now
Aldi tests food vending machines
July 26, 2024
German grocery chains Aldi and Rewe are testing food vending machines offering fresh produce and staples around the clock, according to a Basic Tutorials…
read now
Michaels teams with DoorDash, Uber Eats to expand delivery options
July 26, 2024
Michaels, a creative arts and crafts retailer, is expanding same-day delivery via partnerships with DoorDash and Uber Eats.
read now
Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
read now
Coach debuts in metaverse
July 23, 2024
Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.
read now
Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
read now
Grubhub teams with Albertsons on delivery partnership
July 19, 2024
As part of a new partnership between food order and delivery service Grubhub and the Albertsons Companies, nearly 1,800 Albertsons brand stores in 34 states…
read now
Delivery playing key factor in customer experience
July 18, 2024
Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…
read now
Costco increasing membership fees come September
July 11, 2024
Costco will increase its membership fees as of September 1, impacting 52 million members.
read now
Footwear retailer WSS taps Aptos for mobile store experience
July 10, 2024
WSS, a footwear, apparel and accessories retailer owned by Foot Locker, is deploying the Aptos One POS across 100-plus U.S. stores.
read now
Target kicks off Target Week sales event
July 9, 2024
Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.
read now
Wayfair, Best Buy talk retail in Alorica webinar event
July 8, 2024
An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…
read now
Ikea debuts self-service kiosks to streamline shopping experience
July 3, 2024
Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
