Customer Experience News
Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
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Dollar General curtails self-checkout given theft
March 28, 2024
Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.
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Scanners aim to make traveler security experience faster
March 28, 2024
The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.
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Craft retailer Joann files for bankruptcy, stores will remain operating
March 27, 2024
Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.
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Piggly Wiggly location home to book vending machine
March 26, 2024
A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.
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Tea Shop undertakes in-store digital transformation
March 26, 2024
Tea Shop, a Spain-based bulk seller of fresh tea, has partnered with nsign.tv for its in-store digital transformation project, according to a press release.
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Target shutters self-checkout in Massachusetts location
March 25, 2024
A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…
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DMV installs kiosk in Charlotte, North Carolina grocery store
March 22, 2024
A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.
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Specialty retailer showroom offers test-drive experience
March 22, 2024
Garner Appliance & Mattress has opened a Raleigh, North Carolina location boasting a showroom that lets customers test-drive appliances in a simulated…
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Frontgate launches inspirational store experience
March 21, 2024
Frontgate, a furniture brand, has debuted a retail concept featuring a collaborative in-store design studio as well as an indoor-outdoor atrium at its new…
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Michaels celebrates craft creators with online marketplace
March 20, 2024
Michaels is celebrating handmade artists and creators with an online marketplace selling handmade goods and offering classes as well as how-to workshops.
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Las Vegas airport piloting TSA self-service screening system
March 19, 2024
The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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Webinar offers insight on optimizing retail customer experience year round
March 12, 2024
Retailers must strive for operational excellence – from hiring and onboarding store associates to delivering an exceptional customer experience. Business…
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Target planning lots of new stores, brand launches
March 11, 2024
It's going to be a busy 2024 for Target as the retailer plans to deliver an "enhanced shopping experience."
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British department store taps Aptos to drive personalization, customer interaction
March 4, 2024
Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…
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Ikea Amsterdam extends self checkout, adds in-store pick up
February 27, 2024
Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.
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Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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