Customer Experience News
Carve Designs launches swim quiz to help customers find best suit
July 1, 2024
Carve Designs is using AI to help customers find the best swimwear choice.
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Walgreens saving big bucks with Zebra tech
June 27, 2024
Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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ICX Summit early bird pricing ends June 21
June 19, 2024
Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…
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Easy product discovery influences brand perception
June 11, 2024
Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.
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Costco book sales will be holiday sale season only
June 7, 2024
Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.
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Walmart refunds overcharged self-checkout customers
June 7, 2024
Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.
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Safeway pulls self-checkout kiosks from California locations
June 4, 2024
Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.
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Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
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Save A Lot making customers happy, employees not so much
May 22, 2024
When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…
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Ulta Beauty taps DoorDash for on-demand delivery
May 20, 2024
Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.
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The Home Depot offers moving hub for military families
May 17, 2024
The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career
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Fender teams with Bluecore to drive customer growth, retention
May 16, 2024
American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…
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Guitar Center taps Michael Martin as retail sales VP
May 15, 2024
Michael Martin has been named executive vice president of retail sales and operation for Guitar Center Inc.
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Tops Friendly Markets expands into western New York
May 15, 2024
Tops Friendly Markets, a Northeast Grocery Inc. division, has announced an expansion into Western New York, and the launch of individualized customer…
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Walmart debuts super late night delivery
May 13, 2024
Walmart is expanding delivery hours until midnight at stores nationwide for orders placed by 10:30 pm.
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Foot Locker debuts store of the future concept
May 9, 2024
Foot Locker has launched a 'store of the future' concept that will be rolled out to 900 locations across five cities.
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Manchester retailer offers shoppers interactive fitting room, self check-out
May 8, 2024
River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…
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Walmart pulling self-checkout lanes due to shoplifting
May 6, 2024
Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…
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