Customer Experience News
Ikea Amsterdam extends self checkout, adds in-store pick up
February 27, 2024
Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.
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Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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Dispensary installs self-serve cannabis kiosks
February 22, 2024
Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…
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Australian sports enterprise deploys Mashgin self-checkout kiosks
February 6, 2024
The Adelaide Oval, a sports ground in Adelaide, Australia has deployed 20 self-checkout kiosks from Mashgin.
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Free returns a loyalty driver for retailers
February 2, 2024
Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.
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Omni Hotels & Resorts taps Jeff Doane as COO
February 1, 2024
Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.
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Returns posing big challenge for retailers
January 30, 2024
More then half, 69%, of retailers and brands view product returns as a significant business challenge.
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CVS Health shuttering Target pharmacies
January 29, 2024
CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.
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Costco reportedly testing membership card scanners
January 25, 2024
Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.
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Lifestyle brand Saucony debuts challenge-driven experience
January 24, 2024
Performance running lifestyle brand Saucony has launched the Marathumb Challenge, a branded experience to help users "outpace doom scrolling," with physical…
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BBC: Self-checkout a failure
January 23, 2024
The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.
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Crate & Barrel launches shared registry program
January 22, 2024
Crate & Barrel has debuted a shared registry program that allows couples and individuals to create one dream registry given access to Crate & Barrel…
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Walmart boasts largest drone delivery footprint
January 17, 2024
Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…
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Wall Street Journal arts critic joins anti-self-checkout movement
January 5, 2024
Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…
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American Freight debuts store format featuring improved shopping experience
January 5, 2024
American Freight has launched a new store layout promising customers an upgraded shopping experience.
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Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
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TikToker claims he was shortchanged at Zara self-checkout kiosk
January 2, 2024
A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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