Customer Experience News
Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
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Oklahoma town installing COVID-19 protection kiosks
July 7, 2020
Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.
read nowHow Tory Burch is navigating through COVID-19
July 3, 2020
In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Las Vegas casinos take a betting approach to encourage mask wearing during pandemic
July 2, 2020
Caesars Entertainment really wants visitors to their five Las Vegas casinos to wear a mask while enjoying all the fun, and even launched a special customer…
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Great Clips debuts text service to boost customer experience
July 2, 2020
Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives…
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Lens maker launches AR sunglass experience via the smartphone
July 2, 2020
Lens maker Bollé is offering an augmented reality sunglass experience that lets shoppers try out its Phantom lens technology without ever touching the glasses.
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Macy's slicing workforce in wake of COVID-19
June 30, 2020
The ongoing coronavirus is a major reason department store chain Macy's is planning to cut 3,900 corporate jobs as part of a restructuring effort.
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Target ups fresh, frozen inventory across hundreds of stores
June 30, 2020
Target grocery shoppers will have a much bigger assortment to peruse this month and through the holidays as the retailer is adding 750 fresh and frozen items…
read nowMichigan supermarket kiosks allow residents to pay taxes and utilities
June 29, 2020
Residents of Dearborn, Michigan will be able to make tax and utility payments at DivDat payment kiosks in supermarkets, according to a Press & Guide report.
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Saks Fifth Avenue partners with NuOrder on merchandise strategy
June 25, 2020
Saks Fifth Avenue aims to streamlining the buying process and its merchandising approach using NuOrder's B2B e-commerce retail assortment platform.
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Samsung integrates thermal mirror in temperature check solution
June 25, 2020
Samsung has integrated Creative Realities' thermal mirror into its thermal temperature solution, according to a press release. This no-contact solution helps…
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7-Eleven pilots Siri voice for contactless fuel
June 25, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
read now7-Eleven pilots Siri voice commands for contactless fuel
June 24, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
read nowMastercard to tokenize Amazon transactions
June 19, 2020
Mastercard Inc. is rolling out a program to boost transactions on Amazon, as customers in 12 countries across the Americas, Europe and the Middle East will now…
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Apple reopening NYC stores this week
June 18, 2020
Apple Inc. is re-opening its New York City stores this week but shoppers will need to make an appointment as walk-ins are not welcome.
read nowCOVID-19 quashes automated c-store Bodega
June 16, 2020
Stockwell AI, a company launched in 2017 as Bodega that raised at least $45 million for its app controlled vending machines, has fallen victim to COVID-19…
read nowTRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport
June 16, 2020
TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International…
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Walmart goes self-checkout at Arkansas store
June 15, 2020
A Fayetteville, Arkansas Walmart store is deploying self-checkout counters to provide a quicker transaction experience as well as a safer one for consumers in…
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Walmart launches marketplace with Shopify partnership
June 15, 2020
Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.
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