Customer Experience News
COVID-19 delays contactless payment at NYC transit stations
June 5, 2020
The COVID-19 pandemic is expected to delay expansion of New York City's Metropolitan Transportation Authority's new contactless fare payment system, OMNY…
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Retailers set hours for those at risk in pandemic
June 4, 2020
Seniors and those vulnerable to the coronavirus are getting their own shopping time at several retailers including Kohl's, J.C. Penney and T.J. Maxx.
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Timberland taps Klarna for flexible pay option
June 4, 2020
Outdoor lifestyle brand Timberland is partnering with Klarna, a payments and shopping provider, to offer its U.S. e-commerce customers a buy now, pay later…
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Banana Republic donates $20M in new clothes for those in need
June 3, 2020
Banana Republic, in partnership with a non-profit, is donating over $20 million dollars in new clothes to Americans in need, including those unemployed due to…
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Lowe's launches video chat to help its pros manage jobs
June 3, 2020
In an effort to help keep its roster of professional craftsmen and women working, Lowe's Home Improvement is launching a free video chat service called Lowe's…
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Costco putting samplers back to work
June 1, 2020
Missing those yummy snack bites while shopping at Costco?
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Datalogic invests in cashierless checkout provider AWM Smart Shelf
May 29, 2020
Datalogic, a provider of automatic data capture and process automation solutions, has invested an undisclosed sum in AWM Smart Shelf, an artificial…
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Steritech debuts audit service to help retailers adhere to pandemic protocols
May 29, 2020
Steritech, which offers safety consulting and solutions, is offering retailers a new service aimed at helping them comply with COVID-19 safety measures.
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Crate and Barrel taps Gladly for deeper customer service, revenue growth
May 29, 2020
Furniture retailer Crate and Barrel is deploying Gladly's payments solution for messaging channels in a quest to drive revenue as well as provide more…
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Under Armour store reopenings hit nearly 50%
May 29, 2020
Under Armour will have nearly half of its North America stores open as of today as it continues its phased approach to getting back to business in the wake of…
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Consumer financial concerns not subsiding
May 27, 2020
The COVID-19 pandemic has more than a quarter of U.S. consumers worried about making payments and nearly half, 43%, are delaying large purchases given the…
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Citcon, Tulip enable QR code payments and luxury, fashion retailers
May 22, 2020
Citcon, a Santa Clara, California-based mobile payment platform, is partnering with Tulip, an in-store mobile application provider, to enable QR code payments…
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Import decline ahead as economic recovery is 'gradual,' says NRF
May 19, 2020
Import activity will weather a double-digit dip this spring and summer, thanks to the COVID-19 pandemic that shuttered China factories and retail stores in the…
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BrightSign intros touchless solutions for retailers
May 15, 2020
BrightSign LLC, a provider of digital media players, has introduced its BrightLink and BrightMenu touchless solutions to help retailers, restaurants and other…
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Cash back marketing drives spend, reveals study
May 12, 2020
Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.
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80% of U.S. SMBS expect long-term impact from COVID-19
May 12, 2020
A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.
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Albertsons partners with Nuance Communications on engagement effort
May 11, 2020
Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.
read nowDutch supermarket deploying electronic shelf label technology
May 11, 2020
Dutch cooperative supermarket chain Plus Retail is tapping Pricer AB, based in Sweden, to deploy a electronic shelf label platform.
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Southwest grocer Homeland deploys Toshiba self-checkout solutions
May 11, 2020
Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…
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Sephora expands payment options
May 8, 2020
Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.
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