Customer Experience News
Gap opening 800 stores by month's end
May 7, 2020
Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.
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Fashion retailer boosts inventory, fulfillment with AI
May 7, 2020
Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.
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Lowe's celebrates isolated moms with flower baskets
May 5, 2020
Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…
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Casino installing temperature check kiosks in wake of COVID-19
May 4, 2020
The Chumash Casino Resort in Santa Ynez, California will have contactless, temperature checking kiosks installed for employees and guests in the coming weeks…
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At-risk shoppers are priority at Whole Foods Market
April 30, 2020
Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…
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Simon Mall Group getting ready to reopen dozens of properties
April 29, 2020
The biggest U.S. mall owner and operator, Simon Property Group, is getting ready to open dozens of malls across nearly a dozen states.
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Digital shopping spurs sales for Target
April 28, 2020
Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…
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Personalized commerce paying off for retailers, reveals study
April 28, 2020
The more personal the better for both the consumer and the retailer.
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New car buyers prefer advisers to kiosks
April 24, 2020
New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…
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What consumers want: Personalization, attention, great experience
April 22, 2020
Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.
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Consumers fearful of economic future, reveals COVID-19 impact report
April 22, 2020
A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…
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Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19
April 20, 2020
Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…
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U-Haul launches mobile self-checkout amid COVID-19
April 20, 2020
U-Haul has launched self-checkout technology, called U-Haul Scan & Go, at all of its U.S. and Canadian locations.
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Walmart, Sam's Club workers donning face masks in light of COVID-19
April 20, 2020
In an effort to keep employees and customers safe in light of the ongoing coronavirus pandemic, mega retailer Walmart, and its subsidiary wholesale business…
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Experts: It's time to go dark at big supermarket chains given COVID-19 spread
April 20, 2020
As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…
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Michael's deploys contactless same-day delivery in wake of COVID-19
April 20, 2020
Arts and crafts retailer Michael's is offering contactless same-day delivery options at select store locations and the strategy goes way behind just expanding…
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Colorado expands vehicle license renewal kiosks
April 15, 2020
Residents in El Paso County, Colorado are now able to renew their license plates at a self-service kiosk inside five King Soopers stores, according to a press…
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COVID-19 fosters self-service innovation in China
April 15, 2020
While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a wealth of self-service innovation. Nowhere is this more evident…
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Wegmans starts limiting customer activity in stores
April 14, 2020
In light of the ongoing COVID-19 pandemic Wegmans has begun reducing consumer occupancy and limiting how many customers can be in a store at a given time.
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Amazon suspends shipping non-Amazon goods
April 10, 2020
The continuing coronavirus pandemic, which has disrupted supply chains around the world, is prompting Amazon to temporarily suspend shipping of non-Amazon…
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