Customer Experience News
Panera launches grocery service
April 9, 2020
Panera customers can now add a few groceries to coffee orders thanks to the launch of Panera Grocery.
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Vancouver family fun center deploys cashless tech
April 9, 2020
The fun center of the Uncle Buck's FishBowl & Grill restaurant, at a Bass Pro Shop in Vancouver, Canada, now boasts cashless technology. Four other centers…
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COVID-19 drives grocery shoppers to self-checkout
April 8, 2020
Nearly two-thirds of consumers are changing their grocery shopping habits in response to the worldwide COVID-19 pandemic, according to a recent consumer survey…
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Publix rolls out contactless pay to all stores
April 6, 2020
Publix, a Lakeland, Florida-based grocery chain, is rolling out contactless payment to all stores, including its organic GreenWise Market, as part of a…
read nowADUSA donates $10M for COVID-19 relief
April 3, 2020
Ahold Delhaize USA, parent company of Food Lion, Giant Food, The Giant Company, Hannaford brands and Stop & Shop, is donating $10 million in funds for a…
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Office Depot launches same-day delivery
April 3, 2020
Office Depot Inc. is offering same-day delivery from about 1,100 Office /Depot and OfficeMax locations.
read nowMercato offers free grocery delivery to senior consumers
April 3, 2020
Online grocery e-commerce platform Mercato is eliminating delivery fees through the first week in May.for those 60 years or older.
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Marriott data breach involves up to 5.2M frequent guests
April 1, 2020
Marriott International Inc. is contacting up to 5.2 million guests regarding a data breach, the company's second major incident since 2018.
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Best Buy in contactless service mode
April 1, 2020
In an effort to keep employees and customers safe as the coronavirus pandemic rages on, electronic giant Best Buy has implemented contactless curbside service…
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Kohl's extends temporary closure timeframe in light of COVID-19
April 1, 2020
Calling it "unprecedented times," Kohl's is extending the timeframe of its temporary store closures given the ongoing and expanding COVID-19 outbreak in the…
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Walmart checking workers' temperature before shifts
April 1, 2020
In an effort to stem the ongoing and expanding COVID-19 pandemic, Walmart is taking workers' temperatures at stores and warehouses. Anyone with a temperature…
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Amazon Prime delivery experiencing big delays due to COVID-19
March 31, 2020
What once was overnight or even a one-day delivery wait for Amazon Prime members is now weeks to a month due to the impact of COVID-19.
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Kroger launches senior shopping hours in Georgia
March 31, 2020
Supermarket grocery chain Kroger is deeming one hour every morning as senior shopping time.
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Dillard's stores open for shoppers despite COVID-19
March 27, 2020
More retailers than not are closed temporarily given the ongoing coronavirus outbreak but one major retail brand's brick-and-mortar stores are still open to…
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Costco sets up hours for senior shopping due to coronavirus outbreak
March 26, 2020
Starting this weekend Costco will offer senior-only (60 years or older) shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.
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Publix sets up special shopping time for seniors due to COVID-19
March 25, 2020
In an effort to provide a safer shopping experience for its senior consumers, supermarket Publix is setting aside specific hours for those 65 years old and…
read nowTexas investigates 756 coronavirus related price gouging complaints
March 23, 2020
Texas consumers have filed 756 complaints of price gouging related to the coronavirus pandemic, according to an NBC 5 report. The state's consumer protection…
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Wawa halts self-serve beverages due to coronavirus
March 23, 2020
Wawa, the East Coast convenience store chain, has suspended self-service coffee and fountain beverages on account of the coronavirus pandemic, the company said…
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Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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Smith's stores launch senior citizen shopper hours during COVID-19 outbreak
March 18, 2020
The latest retailer and grocer to designate specific shopping hours for seniors due to COVID-19, the coronavirus, is Smith's Food & Drugs.
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