Customer Experience News
Cash back marketing drives spend, reveals study
May 12, 2020
Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.
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80% of U.S. SMBS expect long-term impact from COVID-19
May 12, 2020
A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.
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Albertsons partners with Nuance Communications on engagement effort
May 11, 2020
Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.
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Dutch supermarket deploying electronic shelf label technology
May 11, 2020
Dutch cooperative supermarket chain Plus Retail is tapping Pricer AB, based in Sweden, to deploy a electronic shelf label platform.
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Southwest grocer Homeland deploys Toshiba self-checkout solutions
May 11, 2020
Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…
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Sephora expands payment options
May 8, 2020
Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.
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Gap opening 800 stores by month's end
May 7, 2020
Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.
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Fashion retailer boosts inventory, fulfillment with AI
May 7, 2020
Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.
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Lowe's celebrates isolated moms with flower baskets
May 5, 2020
Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…
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Casino installing temperature check kiosks in wake of COVID-19
May 4, 2020
The Chumash Casino Resort in Santa Ynez, California will have contactless, temperature checking kiosks installed for employees and guests in the coming weeks…
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At-risk shoppers are priority at Whole Foods Market
April 30, 2020
Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…
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Simon Mall Group getting ready to reopen dozens of properties
April 29, 2020
The biggest U.S. mall owner and operator, Simon Property Group, is getting ready to open dozens of malls across nearly a dozen states.
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Digital shopping spurs sales for Target
April 28, 2020
Despite the ongoing COVID-19 pandemic Target is seeing healthy same-store sales with April's figures climbing 5% compared to a year ago despite a double digit…
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Personalized commerce paying off for retailers, reveals study
April 28, 2020
The more personal the better for both the consumer and the retailer.
read nowNew car buyers prefer advisers to kiosks
April 24, 2020
New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…
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What consumers want: Personalization, attention, great experience
April 22, 2020
Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.
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Consumers fearful of economic future, reveals COVID-19 impact report
April 22, 2020
A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…
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Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19
April 20, 2020
Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…
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U-Haul launches mobile self-checkout amid COVID-19
April 20, 2020
U-Haul has launched self-checkout technology, called U-Haul Scan & Go, at all of its U.S. and Canadian locations.
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Walmart, Sam's Club workers donning face masks in light of COVID-19
April 20, 2020
In an effort to keep employees and customers safe in light of the ongoing coronavirus pandemic, mega retailer Walmart, and its subsidiary wholesale business…
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