Customer Experience News
Experts: It's time to go dark at big supermarket chains given COVID-19 spread
April 20, 2020
As the coronavirus pandemic continues to sicken and kill thousands across the U.S., one union group believes it's time to crack down on behavior in…
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Michael's deploys contactless same-day delivery in wake of COVID-19
April 20, 2020
Arts and crafts retailer Michael's is offering contactless same-day delivery options at select store locations and the strategy goes way behind just expanding…
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Colorado expands vehicle license renewal kiosks
April 15, 2020
Residents in El Paso County, Colorado are now able to renew their license plates at a self-service kiosk inside five King Soopers stores, according to a press…
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COVID-19 fosters self-service innovation in China
April 15, 2020
While the coronavirus pandemic has hammered business activity worldwide, it has also fostered a wealth of self-service innovation. Nowhere is this more evident…
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Wegmans starts limiting customer activity in stores
April 14, 2020
In light of the ongoing COVID-19 pandemic Wegmans has begun reducing consumer occupancy and limiting how many customers can be in a store at a given time.
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Amazon suspends shipping non-Amazon goods
April 10, 2020
The continuing coronavirus pandemic, which has disrupted supply chains around the world, is prompting Amazon to temporarily suspend shipping of non-Amazon…
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Panera launches grocery service
April 9, 2020
Panera customers can now add a few groceries to coffee orders thanks to the launch of Panera Grocery.
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Vancouver family fun center deploys cashless tech
April 9, 2020
The fun center of the Uncle Buck's FishBowl & Grill restaurant, at a Bass Pro Shop in Vancouver, Canada, now boasts cashless technology. Four other centers…
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COVID-19 drives grocery shoppers to self-checkout
April 8, 2020
Nearly two-thirds of consumers are changing their grocery shopping habits in response to the worldwide COVID-19 pandemic, according to a recent consumer survey…
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Publix rolls out contactless pay to all stores
April 6, 2020
Publix, a Lakeland, Florida-based grocery chain, is rolling out contactless payment to all stores, including its organic GreenWise Market, as part of a…
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April 3, 2020
Ahold Delhaize USA, parent company of Food Lion, Giant Food, The Giant Company, Hannaford brands and Stop & Shop, is donating $10 million in funds for a…
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Office Depot launches same-day delivery
April 3, 2020
Office Depot Inc. is offering same-day delivery from about 1,100 Office /Depot and OfficeMax locations.
read nowMercato offers free grocery delivery to senior consumers
April 3, 2020
Online grocery e-commerce platform Mercato is eliminating delivery fees through the first week in May.for those 60 years or older.
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Marriott data breach involves up to 5.2M frequent guests
April 1, 2020
Marriott International Inc. is contacting up to 5.2 million guests regarding a data breach, the company's second major incident since 2018.
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Best Buy in contactless service mode
April 1, 2020
In an effort to keep employees and customers safe as the coronavirus pandemic rages on, electronic giant Best Buy has implemented contactless curbside service…
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Kohl's extends temporary closure timeframe in light of COVID-19
April 1, 2020
Calling it "unprecedented times," Kohl's is extending the timeframe of its temporary store closures given the ongoing and expanding COVID-19 outbreak in the…
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Walmart checking workers' temperature before shifts
April 1, 2020
In an effort to stem the ongoing and expanding COVID-19 pandemic, Walmart is taking workers' temperatures at stores and warehouses. Anyone with a temperature…
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Amazon Prime delivery experiencing big delays due to COVID-19
March 31, 2020
What once was overnight or even a one-day delivery wait for Amazon Prime members is now weeks to a month due to the impact of COVID-19.
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Kroger launches senior shopping hours in Georgia
March 31, 2020
Supermarket grocery chain Kroger is deeming one hour every morning as senior shopping time.
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Dillard's stores open for shoppers despite COVID-19
March 27, 2020
More retailers than not are closed temporarily given the ongoing coronavirus outbreak but one major retail brand's brick-and-mortar stores are still open to…
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