Customer Experience News
Chile mall company partners with ViaDirect, Telelogos for digital signage
March 18, 2020
Parque Aracuo, a shopping mall company based in Chile, has selected ViaDirect to help design a digital solution to guide and inform its guests. ViaDirect in…
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Bath and Body Works shutting stores due to COVID-19 outbreak
March 18, 2020
Bath and Body Works is the latest retailer to close stores in response to the COVID-19, the coronavirus pandemic.
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Amazon hiring 100K workers to meet online sales crush in wake of COVID-19
March 17, 2020
Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…
read nowJen Barry tapped as retail VP for Glass House Group
March 17, 2020
Glass House Group, a privately-held cannabis and hemp company based in the U.S. has named Jen Barry as vice president of retail.
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Coronavirus impacting retail sales, claims study
March 16, 2020
The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.
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Coronavirus prevention focus of pop-up in DC
March 13, 2020
Seeing a demand among Washington, D.C. residents for coronavirus prevention supplies prompted a retail pop-up store near Gallaudet University.
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Vans launches shoe collection for those on autism spectrum
March 12, 2020
Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.
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Experience matters big time for the consumer, reveals study
March 11, 2020
A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…
read nowPostmates debuts measures to help merchants impacted by COVID-19
March 11, 2020
On-demand delivery platform Postmates aims to help ease burdens on merchants and couriers dealing with the coronavirus outbreak.
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CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech
March 11, 2020
Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.
read nowShein taps Klarna for additional payment option
March 10, 2020
Shein, a fashion retailer, is partnering with alternative payments provider and shopping service Klarna to offer customers a new payment option.
read nowDiane von Furstenberg partners with Mastercard to enhance in-store experience
March 10, 2020
In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…
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Walmart piloting health centers as part of retail supercenter
March 9, 2020
Walmart Health is the latest retail initiative from the country's biggest retailer and if two current pilot programs, both in Georgia, prove successful Walmart…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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7-Eleven introduces lottery kiosks in Oklahoma City
March 6, 2020
7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.
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7-Eleven opens first 'Evolution Store' concept
March 5, 2020
Following a successful beta program that kicked off a year ago, convenience store giant 7-Eleven, Inc. has opened its first public Evolution Store concept…
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Caesars Entertainment teams with Alliance Data to expand loyalty strategy
March 5, 2020
Caesars Entertainment is partnering with Alliance Data in a long-term agreement to expand its loyalty program with on-site credit card issuance and online…
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Ford expands pilot kiosk test based on positive results
March 5, 2020
Ford Motor Co. is expanding its pilot digital kiosks for customers based on improved efficiency, according to a press release. The pilot tests began last fall.
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Walmart launching an Amazon-like membership program
March 4, 2020
Taking a page from Amazon's playbook, Walmart is readying a membership program called Walmart+ which reportedly is very similar to Amazon's Prime strategy.
read nowLakeshore opens retail stores in Florida, Tennessee
March 3, 2020
Educational materials retailer Lakeshore has a new store, in Davie, Florida up and running and is prepping another in Nashville, Tennessee.
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