Customer Experience News
Diane von Furstenberg taps NewStore to enhance customer experience
March 3, 2020
Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
read nowFunko supports kids’ toys with interactive retail touchscreen
March 2, 2020
Funko, a maker of collectible vinyl figurines, unveiled a patent-pending vending machine with a touchscreen that dispenses character toys called…
read nowSamsung Display offers ultra-thin glass for foldable displays
March 2, 2020
Samsung Display Solutions has announced its ultra-thin glass solution that can work as a cover window for foldable displays. The company built the…
read nowEl Paso Airport selects LiveReach Media for passenger flow technology
March 2, 2020
El Paso International Airport has selected motion analytics and DOOH provider LiveReach Media to measure passenger wait times and provide passenger flow…
read nowInMoment, MaritzCX join forces to form one company
February 28, 2020
InMoment and MaritzCX, both leaders in the global customer experience segment, are teaming up to create one company that will immediately support over 2,00…
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Drone delivery facing challenges
February 28, 2020
Drones are a welcome delivery approach for today's consumers but there are challenges both on the regulatory and the geographic fronts, according to a study in…
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Walmart debuts Alphabot to drive grocery business
February 27, 2020
Walmart is formally debuting Alphabot, a platform that speeds up the pick, pack and delivery of online grocery orders, after piloting the system at a Walmart…
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Consumers expect fast, tech-driven shopping experiences
February 27, 2020
When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…
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Marketers going omnichannel to drive customer engagement
February 26, 2020
A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…
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Amazon debuts first Go Grocery store
February 25, 2020
Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.
read nowVerdane buys up Confirmit
February 25, 2020
Confirmit, a market research, customer experience and employee experience software as a solution provider, is being acquired by Verdane, a northern European…
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Cruise company unveils reimagine shopping experience
February 25, 2020
Starboard Cruise Services is debuting a "reimagined shopping experience," onboard its Celebrity Silhouette, the cruise line's fourth shop being transformed as…
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Amsterdam arcade features cashless readers
February 24, 2020
Visitors to Jar BV Gamestate in Amsterdam can experience the virtual reality immersion rooms aided by 180 smartTOUCH card readers that enable them to play…
read nowUK digital retailer taps Oracle for product forecasting
February 21, 2020
N Brown Group Plc, a U.K.-based retailer that sells clothing, footwear and homewares through four brands, is migrating to the cloud with the help of Oracle's…
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Banana Republic taps Postmates for on-demand delivery
February 21, 2020
Fashion retailer Banana Republic is partnering with Postmates to provide customers free on-demand delivery in New York City and southern California.
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Industry watchers optimistic on Bed Bath & Beyond future
February 20, 2020
Bed Bath & Beyond Inc. is focused on revamping its stores with three new format approaches in the works.
read nowMore companies than ever have a chief experience officer, chief customer officer
February 18, 2020
Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…
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Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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