Customer Experience News
Costco sets up hours for senior shopping due to coronavirus outbreak
March 26, 2020
Starting this weekend Costco will offer senior-only (60 years or older) shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.
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Publix sets up special shopping time for seniors due to COVID-19
March 25, 2020
In an effort to provide a safer shopping experience for its senior consumers, supermarket Publix is setting aside specific hours for those 65 years old and…
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Texas investigates 756 coronavirus related price gouging complaints
March 23, 2020
Texas consumers have filed 756 complaints of price gouging related to the coronavirus pandemic, according to an NBC 5 report. The state's consumer protection…
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Wawa halts self-serve beverages due to coronavirus
March 23, 2020
Wawa, the East Coast convenience store chain, has suspended self-service coffee and fountain beverages on account of the coronavirus pandemic, the company said…
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Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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Smith's stores launch senior citizen shopper hours during COVID-19 outbreak
March 18, 2020
The latest retailer and grocer to designate specific shopping hours for seniors due to COVID-19, the coronavirus, is Smith's Food & Drugs.
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Chile mall company partners with ViaDirect, Telelogos for digital signage
March 18, 2020
Parque Aracuo, a shopping mall company based in Chile, has selected ViaDirect to help design a digital solution to guide and inform its guests. ViaDirect in…
read nowBath and Body Works shutting stores due to COVID-19 outbreak
March 18, 2020
Bath and Body Works is the latest retailer to close stores in response to the COVID-19, the coronavirus pandemic.
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Amazon hiring 100K workers to meet online sales crush in wake of COVID-19
March 17, 2020
Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…
read nowJen Barry tapped as retail VP for Glass House Group
March 17, 2020
Glass House Group, a privately-held cannabis and hemp company based in the U.S. has named Jen Barry as vice president of retail.
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Coronavirus impacting retail sales, claims study
March 16, 2020
The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.
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Coronavirus prevention focus of pop-up in DC
March 13, 2020
Seeing a demand among Washington, D.C. residents for coronavirus prevention supplies prompted a retail pop-up store near Gallaudet University.
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Vans launches shoe collection for those on autism spectrum
March 12, 2020
Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.
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Experience matters big time for the consumer, reveals study
March 11, 2020
A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…
read nowPostmates debuts measures to help merchants impacted by COVID-19
March 11, 2020
On-demand delivery platform Postmates aims to help ease burdens on merchants and couriers dealing with the coronavirus outbreak.
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CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech
March 11, 2020
Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.
read nowShein taps Klarna for additional payment option
March 10, 2020
Shein, a fashion retailer, is partnering with alternative payments provider and shopping service Klarna to offer customers a new payment option.
read nowDiane von Furstenberg partners with Mastercard to enhance in-store experience
March 10, 2020
In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…
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Walmart piloting health centers as part of retail supercenter
March 9, 2020
Walmart Health is the latest retail initiative from the country's biggest retailer and if two current pilot programs, both in Georgia, prove successful Walmart…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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