Customer Experience News
7-Eleven introduces lottery kiosks in Oklahoma City
March 6, 2020
7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.
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7-Eleven opens first 'Evolution Store' concept
March 5, 2020
Following a successful beta program that kicked off a year ago, convenience store giant 7-Eleven, Inc. has opened its first public Evolution Store concept…
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Caesars Entertainment teams with Alliance Data to expand loyalty strategy
March 5, 2020
Caesars Entertainment is partnering with Alliance Data in a long-term agreement to expand its loyalty program with on-site credit card issuance and online…
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Ford expands pilot kiosk test based on positive results
March 5, 2020
Ford Motor Co. is expanding its pilot digital kiosks for customers based on improved efficiency, according to a press release. The pilot tests began last fall.
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Walmart launching an Amazon-like membership program
March 4, 2020
Taking a page from Amazon's playbook, Walmart is readying a membership program called Walmart+ which reportedly is very similar to Amazon's Prime strategy.
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Lakeshore opens retail stores in Florida, Tennessee
March 3, 2020
Educational materials retailer Lakeshore has a new store, in Davie, Florida up and running and is prepping another in Nashville, Tennessee.
read nowDiane von Furstenberg taps NewStore to enhance customer experience
March 3, 2020
Luxury fashion brand Diane von Furstenberg is partnering with NewStore, an omnichannel-as-a-service provider, to boost the brand and customer experience while…
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
read nowFunko supports kids’ toys with interactive retail touchscreen
March 2, 2020
Funko, a maker of collectible vinyl figurines, unveiled a patent-pending vending machine with a touchscreen that dispenses character toys called…
read nowSamsung Display offers ultra-thin glass for foldable displays
March 2, 2020
Samsung Display Solutions has announced its ultra-thin glass solution that can work as a cover window for foldable displays. The company built the…
read nowEl Paso Airport selects LiveReach Media for passenger flow technology
March 2, 2020
El Paso International Airport has selected motion analytics and DOOH provider LiveReach Media to measure passenger wait times and provide passenger flow…
read nowInMoment, MaritzCX join forces to form one company
February 28, 2020
InMoment and MaritzCX, both leaders in the global customer experience segment, are teaming up to create one company that will immediately support over 2,00…
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Drone delivery facing challenges
February 28, 2020
Drones are a welcome delivery approach for today's consumers but there are challenges both on the regulatory and the geographic fronts, according to a study in…
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Walmart debuts Alphabot to drive grocery business
February 27, 2020
Walmart is formally debuting Alphabot, a platform that speeds up the pick, pack and delivery of online grocery orders, after piloting the system at a Walmart…
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Consumers expect fast, tech-driven shopping experiences
February 27, 2020
When it comes to shopping consumers are expecting an efficient and tech-driven convenience store experience with 15% abandoning a non-essential purchase just…
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Marketers going omnichannel to drive customer engagement
February 26, 2020
A majority of retail marketers, 88%, are shifting from traditional campaign strategies to more omnichannel activities and 84% now have high visibility into…
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Amazon debuts first Go Grocery store
February 25, 2020
Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.
read nowVerdane buys up Confirmit
February 25, 2020
Confirmit, a market research, customer experience and employee experience software as a solution provider, is being acquired by Verdane, a northern European…
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Cruise company unveils reimagine shopping experience
February 25, 2020
Starboard Cruise Services is debuting a "reimagined shopping experience," onboard its Celebrity Silhouette, the cruise line's fourth shop being transformed as…
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Amsterdam arcade features cashless readers
February 24, 2020
Visitors to Jar BV Gamestate in Amsterdam can experience the virtual reality immersion rooms aided by 180 smartTOUCH card readers that enable them to play…
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