Customer Experience News
UK digital retailer taps Oracle for product forecasting
February 21, 2020
N Brown Group Plc, a U.K.-based retailer that sells clothing, footwear and homewares through four brands, is migrating to the cloud with the help of Oracle's…
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Banana Republic taps Postmates for on-demand delivery
February 21, 2020
Fashion retailer Banana Republic is partnering with Postmates to provide customers free on-demand delivery in New York City and southern California.
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Industry watchers optimistic on Bed Bath & Beyond future
February 20, 2020
Bed Bath & Beyond Inc. is focused on revamping its stores with three new format approaches in the works.
read nowMore companies than ever have a chief experience officer, chief customer officer
February 18, 2020
Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…
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Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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Macy's revamps loyalty program to make earning rewards easier
February 14, 2020
Macy's loyalty program, called Star Rewards, now lets customers earn on every purchase, no matter how they pay and rewards can be used to buy top brand items.
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Tiffany & Co, Flowerbx team up on pop up just in time for Valentine's Day
February 13, 2020
Shoppers at Tiffany's Flagship Next Door, in New York, can now shop for jewelry and flowers at a pop-up created with flower delivery service Flowerbx.
read nowStaples latest store concept is all about connecting
February 12, 2020
Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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Microsoft Store taps R.R.Donnelley & Sons to boost in-store marketing strategy with digital signage
February 10, 2020
Microsoft Store is partnering with R.R. Donnelly & Sons Company, a multichannel marketing and business communications provider, for creative and print…
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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Sephora aims to expand outside of the mall environment
February 6, 2020
Typically, Sephora shoppers find themselves hitting the local mall to shop at the makeup brand.
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Farmstead expands grocery discount program
February 6, 2020
Online grocer Farmstead is expanding its refill and save program that provides reduced prices on certain staple grocery items including milk, eggs, fruit…
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7-Eleven debuts cashierless store at headquarters
February 5, 2020
7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.
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Amazon Go store to offer fountain soda, espresso, hot foods
February 4, 2020
The Amazon Go store in San Francisco's financial district at 300 California St. will be selling hot food, espresso and fountain soda when it reopens in the…
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Apple shutters China stores in wake of coronavirus outbreak
February 3, 2020
Apple is closing all its mainland China locations, through Feb. 9, in reaction to the spread of the coronavirus.
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Foot Locker revamping loyalty program
February 3, 2020
Foot Locker is refreshing its loyalty program with a platform boasting many more perks for customers.
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Home Depot pilots kiosks to scan, locate parts for customers
January 31, 2020
Slyce Inc., which makes visual search software for retail, is piloting four kiosks at a Philadelphia Home Depot that will scan, identify and illustrate exactly…
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