Customer Experience News
Klarna teams up with Khloe Kardashian's Great American on payments
December 27, 2019
Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…
read nowSelf-checkout kiosk replaces manned store at rail station
December 26, 2019
A snack and souvenir shop at a Japanese rail station that closed due to a lack of workers recently reopened with a self-checkout system that takes cashless…
read nowOnline ordering platform introduces self-service kiosk
December 26, 2019
Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…
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Kroger machines temporarily impacted by debit, credit card glitch
December 26, 2019
At a time when many Americans were hustling to stock up on food for the Christmas holiday, shoppers at Kroger stores in parts of the country experienced a…
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Dispensary operator installs smart vending machines
December 24, 2019
Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…
read nowSouth African fashion retailer deploys kiosks, omnichannel solution to stores
December 23, 2019
The Foschini Group, a South Africa fashion retailer, is deploying kiosks and an omnichannel solution for its leisure brands, Sportscene and Totalsports…
read nowVerizon, Rakuten offer rewards to Yahoo online shoppers
December 20, 2019
Verizon Media launched a program with Rakuten to offer cashback rewards for Yahoo customers using Yahoo Shopping and Yahoo Mail.
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Discover Card adds Alexa skills for account data
December 20, 2019
Discover Card cardmembers will now be able to access account information using Amazon Alexa, the AI-based voice control technology used in Amazon Echo smart…
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Café X debuts robotic coffee bar at airport
December 19, 2019
Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Amazon expands delivery options with bike brigade
December 17, 2019
In the esclating battle to provide consumers with even faster delivery options, Amazon is teaming up with UPS and DHL to put bike delivery into play in New…
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Report: Retail is in flux
December 17, 2019
A white paper on customer experience within the apparel store environment reveals why shoppers switch stores and the impact big box and fast fashion brands are…
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Mobile messaging taking deeper root among consumers
December 16, 2019
Consumers are 35 times more likely to open a mobile message than an email from retailers, yet businesses have been slow to provide a mobile communication…
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Aptos study reveals brick-and-mortar still king, BOPIS gaining popularity
December 13, 2019
Consumers in the U.K. and U.S. still prefer the physical store as their shopping channel, as they like to touch, feel and try products before purchase, and…
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Consumers want more value from loyalty programs, reveals report
December 12, 2019
Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…
read nowRetailer offers unique customer journey
December 12, 2019
The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…
read nowPurolator installs one-stop 'shop and ship' kiosk at mall
December 11, 2019
Purolator has unveiled its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Centre.
read nowKC barbecue joint serving Nebraska Furniture Mart customers
December 10, 2019
Blind Box BBQ is opening Monday inside Nebraska Furniture Mart at 1601 Village West Prkwy., in Kansas City. The 7,000-square-foot restaurant features a bar…
read nowTopgolf taps LG digital signage to enhance customer experience
December 9, 2019
Topgolf Entertainment Group, a sports and entertainment community, is installing more than 10,000 displays from LG Business Solutions USA in more than 50 of…
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Retail Business Services teams with UST Global on unattended store
December 9, 2019
Retail Business Services, the services company of Ahold Delhaize USA, has announced a frictionless store technology, piloted under the name lunchbox, which…
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