Customer Experience News
Chatbots gaining popularity with consumers, especially millennials
July 19, 2017
One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.
read nowGiant Eagle taps Symphony EYC to drive customer-centric retailing
July 19, 2017
Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized…
read nowFurniture retailer launches delivery tracking service
July 18, 2017
Jerome's Furniture wants its customers to know where their furniture is, and has launched a smart tracker service to provide customers insight on the delivery…
read nowVoice-controlled devices playing bigger part in consumer purchasing
July 17, 2017
Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice…
read nowVirtual assistant offers checkpoint assistance at Barcelona airport
July 13, 2017
The Barcelona-El-Prat Airport in Spain recently deployed a virtual assistant at its security gates using BrightSign's HD1023 media player. Users can receive…
read nowStudy: Consumers love to touch, love music, but long wait lines not so much
July 13, 2017
When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps…
read nowCalifornia DMV installs self-serve kiosks in supermarkets
July 12, 2017
The California Department of Motor Vehicles has installed self-service kiosks in 12 Vons, Superior and Albertsons supermarkets, according to NBC Los Angeles.
read nowSmartphones will soon beat out tablets in UK mobile spend
July 11, 2017
The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year.
read nowResearch highlights challenge points when it comes to customer experience
July 11, 2017
While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…
read nowResearch: Lifestage and lifestyle play big roles in consumer path to purchase
July 11, 2017
Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.
read nowTrue Fit boosts personalization with new shopping capability
July 10, 2017
The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…
read nowConsumers are loving loyalty programs, claims report
July 10, 2017
More than half, 53 percent, of Americans enrolled in a loyalty program are participating because the program is easy to use, and currently there are 3.…
read nowConsumers willing to pay for a good customer experience, claims new study
July 7, 2017
Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.
read nowTarget goes to the mat with mattress startup
July 6, 2017
Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.
read nowTesco adds contactless tech to loyalty card program
July 6, 2017
U.K.-based Tesco has added contactless functionality to its loyalty card that enables users to collect points with a tap at the point of sale, according to a…
read nowAmerican Freight Furniture shores up backend to boost customer experience
June 30, 2017
American Freight Furniture and Mattress is deploying Enspire Commerce's technology and platform in its quest to boost customer experience and unify its…
read nowOnline clothing startup unveils brick-and-mortar strategy
June 30, 2017
Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.
read nowBank of the West upgrades with digital signage
June 29, 2017
Bank of the West has opened a new location in Walnut Creek, California. The bank gave this branch a digital makeover with displays, ATMs and iPads, according…
read nowReport: Amazon developing drone hub for metro areas
June 29, 2017
A patent filing reveals Amazon may be building a distribution hub — a tower resembling a beehive — for busy metro areas "designed to accommodate landing and…
read nowMany consumers not feeling much of anything when shopping, claims report
June 27, 2017
More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…
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