Customer Experience News
Retail cybercrime may spike due to Equifax hack
September 22, 2017
Consumers and retailers are likely to be dealing with the aftermath of the major hack at credit reporting firm Equifax.
read nowYet another Amazon fulfillment center to open in Ohio
September 20, 2017
The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe.
read nowAmazon email stumble leaves customers baffled
September 20, 2017
A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.
read nowMany retailers getting hit by cyberattacks twice a week
September 19, 2017
Cyber attacks on retailers are averaging twice a week, with 16 percent of retailers reporting an attack or attempted attack every day.
read nowGrocery shoppers hungry for digital experiences
September 19, 2017
Digital is having a greater impact than ever on the grocery consumer shopping path, with digital influence on sales in store jumping from 33 percent to 5…
read nowJPMorgan Chase hires Amazon customer experience leader
September 19, 2017
Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.
read nowNike live design experience custom builds shoes in under 90 minutes
September 18, 2017
Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…
read nowCVS Pharmacy launching health, wellness vending machines nationwide
September 18, 2017
CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products…
read nowGoogle veterans launch smartphone activated self-serve convenience concept
September 15, 2017
Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…
read nowMoving Tactics delivers touchscreens to Under Armour festival
September 15, 2017
Moving Tactics teamed up with Under Armour to deliver touchscreen displays to an interactive festival to raise awareness for the opening of the…
read nowAmazon devices will be on Kohl's shelves come October
September 14, 2017
Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.
read nowGet ready for the advent of 'v-commerce'
September 14, 2017
Customers will embrace virtual reality in shopping by customizing products and designing rooms and shopping with friends across the world.
read nowAlipay saunters down the runway with Rebecca Minkoff partnership
September 14, 2017
Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…
read nowLong Island Bloomies gets a makeover
September 13, 2017
The Bloomingdale's store at the Roosevelt Field mall on Long Island is now boasting some new store design work.
read nowFamily Dollar getting new brands, store redesign
September 11, 2017
In the quest to spark sales, which dipped 1.2 percent in the fiscal first quarter, parent company Dollar Tree is driving new strategies for Family Dollar.
read nowNCR, Ecwid partner to drive a better omnichannel experience
September 8, 2017
NCR and Ecwid, a cloud-based ecommerce platform, are teaming up to provide an improved omnichannel order experience via the NCR Silver point-of-sale solution.
read nowNike live design experience custom builds shoes in under 90 minutes
September 8, 2017
Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…
read nowSaladworks selects POS system as its omnichannel digital platform
September 5, 2017
Saladworks, the nation's largest fresh-tossed salad franchise concept, has chosen Dovetail Systems Inc.'s Gusto POS system as its omnichannel digital platform…
read nowCoast taps Aptos to enhance website
September 5, 2017
Apparel retailer Coast's new website, developed by Aptos, boasts new modern features, including large retina display product images and an enhanced digital…
read nowBest Buy shares take a dive despite robust sales
September 4, 2017
While Best Buy enjoyed a 5.4 percent same-store quarterly sales boost and a revenue spike of 4.8 percent in the most recent quarter, its shares dropped 1…
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