Customer Experience News
Airports emerge as a retail spending hub
June 27, 2017
The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…
read nowUnited Airlines debuts Uno's pizza as airlines race to boost customer food options
June 27, 2017
Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.
read nowIkea building AR app with Apple's help
June 23, 2017
When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.
read nowAmazon debuts free 'try at home' apparel service
June 23, 2017
Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…
read nowAtlanta Braves' ballpark hits a home run with 360-degree curved display
June 22, 2017
NanoLumens recently installed a 7-foot tall by 69-foot long curved Nixel Series LED display at the Atlanta Braves' new ballpark. The display was wrapped around…
read nowStudy: Indian consumers increasingly rely on mobile banking
June 22, 2017
A recent study from financial services technology leader FIS shows a dramatic increase over the past year in the use of mobile devices and other digital…
read nowReport: Omnichannel retailers will likely be operating one channel by 2027
June 20, 2017
If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.
read nowDermstore, Calendars.com boost sales with customer segmentation platform
June 19, 2017
Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…
read nowTSA to tap emerging tech to spur better customer experience
June 16, 2017
Airline passengers may soon stop complaining about long lines at airport security checkpoints as the TSA is aiming to test several emerging technologies to…
read nowRetail tech investment expectation bodes well for tool makers
June 15, 2017
A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers.
read nowMacy's taking new approach to promotions, media, loyalty
June 14, 2017
Macy's aims to reconnect with loyal shoppers, lure in new shoppers and deploy a new mix of marketing media.
read nowConsumers expect ease of use, security from bank's mobile app
June 13, 2017
Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps.
read nowJ.C. Penney targeting college living furnishings to drive sales
June 13, 2017
J.C. Penney is hoping a full-throttle focus on college kids' desire for furnishings will help spur sales though it's going to be a challenge given hefty…
read nowWalmart pilots self-service kiosk for fast online order delivery
June 12, 2017
A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute.
read nowSoftBank buying Boston Dynamics to boost robotic advancements
June 12, 2017
Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp.
read nowConsumers love tech in the brick-and-mortar retail experience
June 12, 2017
A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.
read nowCVS revamps to lure in health and trend-focused shoppers
June 2, 2017
CVS is revamping beauty and skin care areas in stores in a quest to grab the attention of the health-focused and trend-focused consumer and the strategy…
read nowShoe Palace slips on Aptos platform to boost customer experience
June 1, 2017
Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline…
read nowAmazon adds grocery pickup kiosks in Seattle
May 30, 2017
Amazon.com Inc. has opened two grocery pickup kiosks in Seattle in an effort to compete against "click and collect" shopping options from supermarket…
read nowMacy's RFID deployment may make for a text book case
May 26, 2017
Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the…
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