Customer Experience News
Prolitec taps IoT for smart business scenting
August 14, 2017
Ambient scenting services provider Prolitech is tapping Internet of Things devices for its environmental scenting system called ScenXus.
read nowBuggy checkout experience can hurt the brand, reveals survey
August 11, 2017
Glitchy checkout processes can lead to abandoned purchases, brand damage and consumer doubts about a retailer’s security effort, according to a new survey.
read nowWalmart leaps ahead of Amazon with Scan & Go
August 11, 2017
Walmart is getting the jump on Amazon to make checkout lanes obsolete as the world's largest retailer is rolling out a mobile app that enables to scan and pay…
read nowOnline grocery service debuts Alexa app for hands-free voice order capability
August 11, 2017
Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices.
read nowThe impact of unhappy customer service teams
August 10, 2017
Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX.
read nowRealtor tapping robots, big data to cut selling costs
August 7, 2017
REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location.
read nowSephora debuting a new boutique approach
August 7, 2017
Sephora is testing a "boutique" strategy in response to the current retail climate.
read nowUSAA testing Amazon Alexa skill
August 4, 2017
USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service…
read nowFashion retailer rolls out apparel machines at U.S. airports
August 4, 2017
Uniqlo, a Japan-based fashion retailer, is rolling out 10 vending machines in the next two months at malls and airports in several U.S. cities, including New…
read nowNuance debuts IVR to Digital for AI-driven customer engagement
August 4, 2017
The Nuance IVR to Digital will strengthen Nuance's omnichannel customer engagement platform as part of a series of cognitive and conversational AI innovations…
read nowLululemon goes big with meditation within retail environment
August 4, 2017
Not only can you buy needed active and athletic wear at Lululemon, you can also grab a quick meditation session in a new "Mindfulsophy" space at its new Fifth…
read nowRetailers embracing AI big time in next two years, reveals study
August 2, 2017
A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.
read nowMidwest grocery chain debuts a robot named Tally
August 1, 2017
Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items…
read nowShopgate hires Ken Aponte as customer success VP
August 1, 2017
Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte.
read nowPRN partnership to offer 3D advertising at retailers
July 27, 2017
PRN, a Stratacache company, is partnering with Provision Interactive Technologies Inc. to integrate its consumer activation offers with Provision's 3D Savings…
read nowFastsigns continues to expand across North America, UK
July 26, 2017
Fastsigns International Inc., a visual communications and digital signage company, has opened 17 centers in the U.S., Canada and England this year, and signed…
read nowConsumers hungry for contactless checkout at Whole Foods and hope Amazon delivers
July 25, 2017
Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store…
read nowWalmart aims to monitor shoppers' facial expressions
July 21, 2017
Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.
read nowClothing retailer drives mobile shopping forward with Shopgate app platform
July 20, 2017
Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers.
read nowPet retailer deploys IBM MobileFirst to simplify purchase journey
July 20, 2017
The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.
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