Customer Experience News
Millennials aren't anti-store and don't mind being tracked
August 29, 2017
Contrary to what a good number of media reports claim, half of millennial shoppers prefer in-store shopping, and a good majority, 70 percent, don't mind having…
read nowLululemon sets sights on home décor segment
August 28, 2017
Athletic and leisure brand Lululemon is moving into the home décor segment and debuting a product line of furniture via its youth brand ivivva.
read nowRewards playing a role in UK consumer activity
August 28, 2017
Three quarters of British consumers admit that a reward impacts final purchase, and an appealing incentive has driven 30 percent to choose a product of less…
read nowLittle Caesars introduces self-service, mobile order pizza pick-up station
August 25, 2017
Little Caesars has streamlined the process of getting a pizza with a heated, self-service, mobile order pick-up station called the Pizza Portal.
read nowWalmart, Google team up on a collaborative shopping vision
August 23, 2017
In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new…
read nowLimited Too takes a pop-up strategy to keep brand in front of shoppers
August 23, 2017
The once popular teen retailer Limited Too is now debuting a pop-up strategy to stay in front of consumers as back-to-school shopping hits.
read nowUK gets its first contactless loyalty card program
August 23, 2017
Thames Card Technology, in a joint effort with Tesco, is launching the first contactless loyalty card program in the U.K., available to several million…
read nowTacos on the go: Chipotle to add mobile ordering to new app
August 22, 2017
Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release.
read nowLow price, good value are driving deeper customer loyalty
August 21, 2017
Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent…
read nowBarclays adds Siri voice payments to mobile banking app
August 21, 2017
Barclays has become the first U.K. high street bank to launch payments using Apple's virtual assistant, Siri, enabling customers to make payments using their…
read nowMemphis Grizzlies to boost fan experience with LED video system
August 18, 2017
The NBA's Memphis Grizzlies have partnered with Daktronics to deploy a LED video display system for the FedExForum stadium in Memphis. Daktronics will provide…
read nowMaplin teams up with SignStix for 'Store of the future' concept
August 17, 2017
Maplin, an electronics retailer, recently teamed up with SignStix to launch its flagship Store of the future in The Beehive Center in Cambridge, U.K. SignStix…
read nowPaytronix expands integration of rewards platform
August 17, 2017
Paytronix Systems is expanding its reward platform with three new POS integrations. The platform is now integrated with Gilbarco Passport, NCR Radiant and…
read nowAmazon debuts instant pick-up service in select areas
August 16, 2017
Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at…
read nowSurvey: Online shoppers prefer direct shopping with brands
August 16, 2017
More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey.
read nowOnline consumers love high quality visual content
August 15, 2017
When it comes to shopping online, visual content counts for today's consumer.
read nowReport: Retailers should be embracing Amazon as a distribution option
August 15, 2017
A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are…
read nowOnline grocery service debuts Alexa skill for hands-free voice order capability
August 14, 2017
Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an…
read nowBarclaycard tests Alipay acceptance in UK stores
August 14, 2017
Barclaycard is reportedly launching a pilot in the U.K. that will enable merchants there to accept Alipay, the popular Chinese mobile wallet, in their stores…
read nowAmazon tops when it comes to trustworthiness, claims study
August 14, 2017
Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute.
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