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Customer Service News & Media

Report: Retailers will need to pivot to hurdle upcoming challenges

November 10, 2016

While holiday sales are expected to be robust, the future holds some challenges for retailers, reveals a new Forrester report, and those challenges could be…

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Mall of America prepping new retail concept for debut this month

November 10, 2016

The Mall of America will be home to a brand new, permanent retail concept, called Debut, come November 16. The concept, to be located in the new north end of…

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UK book retailer drives efficiency, cost savings with automation platform

November 9, 2016

The biggest U.K. book seller is gaining operational efficiency and greater transparency with in-house facilities management after deploying a SaaS service…

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New tool powering PetSmart.com's delivery operation

November 9, 2016

PetSmart.com is now providing same-day scheduled delivery to 17 metro areas via Deliv, a logistic deliver provider.

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1 of the greatest misses in omnichannel retailing

by Chris Petersen — Owner, IMS

If retailers want to engage, they need more than products, pics and price.

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Display Three Tiers of Literature in a Small Footprint with New Excelsior® Holder

TWINSBURG, Ohio (November 8, 2016) – Display three tiers of literature in small spaces with the new Excelsior® Narrow Triple-Tiered Literature Holder from FFR…

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How Kroger Co. is growing the business

Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent…

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Amazon delivers Fresh to a slew of new cities

November 3, 2016

Chicago and Dallas are now among cities where shoppers can access AmazonFresh.

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5 tips for choosing a mobile POS

Shift4 systems architect Jeremy Fried outlines five key criteria for selecting the best mPOS system.

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Google delivers Express service in Florida

November 3, 2016

Online shoppers in Tampa Bay have a new option to select when it comes to product delivery as Google has launched its delivery service in the city, as well as…

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Nordstrom dials down on holiday seasonal hiring

November 2, 2016

Department retailer Nordstrom will be hiring 3 percent less seasonal employees for the holiday season.

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Quick Sign Changes in Style with New Mini Chalk Cards

TWINSBURG, Ohio (November 1, 2016) – Mini Chalk Cards deliver quick sign changes in style, new from FFR Merchandising. Write-on cards allow virtually instant…

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Target revamps holiday marketing strategy with a Broadway touch

November 1, 2016

Target is going Broadway with this year's holiday strategy, pulling in new merchandise, decorating stores with new products and boosting savings.

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Macy's to open a bit earlier Thanksgiving Day

October 26, 2016

Not only isn't Macy's not following the trend of retailers closing on Thanksgiving, the iconic retailer is opening its doors even earlier this year.

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Cognitive computing: IBM's 'secret weapon' in transforming experience

Retailers already know they must embrace cognitive computing to better engage with shoppers, differentiate their offerings and adopt a culture of innovation.

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Textured Bowls and Platters Provide Crystal-Clear Product Presentation

Textured Rain Collection Bowls and Platters provide crystal-clear presentation to draw attention to displayed product. New from FFR Merchandising, the clear…

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rue21 names interim CEO, executive leaders

October 25, 2016

Specialty apparel retailer rue21 has named Keith McDonough as interim CEO. McDonough had been serving as the company's CFO for 13 years.

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InContext teams with Intel on virtual reality strategy

October 24, 2016

InContext Solutions is partnering with Intel in a quest to create new virtual reality products for the retail environment.

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Apple store revamp is all about boosting customer friendliness

October 24, 2016

Apple's new retail location in Indianapolis boasts a bigger footprint and reflects the retailer's revamped store design focused on being more customer friendly.

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