Upscale Mexican store renovates with BrightSign-powered digital signage

February 23, 2018

El Palacio de Hierro, a department store chain in Mexico, recently upgraded its flagship store Al Palacio de los Palacios in Mexico City with a 60-inch LED…

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

New home furnishing retail chain coming to Long Island

February 7, 2018

HomeSense, a home furniture and accessory retailer owned by T.J. Maxx and HomeGoods, plans to launch two stores on Long Island, New York.

CVS Health chief to take helm at Hudson’s Bay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

Boxed.com may be focus of a bidding war

January 26, 2018

The Boxed.com start-up, which has been dubbed "Costco for millennials," is getting potential funding attention from some big names, including General Mills…

Why Levi's isn't acting its age when it comes to retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Why a one-size-fits-all retailer playlist isn't a good strategy

Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls…

How to drive customer engagement and thwart potential thieves

Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings…

Target has a rosier outlook on 2018 thanks to holiday sales

January 9, 2018

A robust holiday sales season has Target revamping its expectations for the fourth quarter, raising its fourth quarter and full-year 2017 EPS guidance.

Why Amazon may lose its influencer title in 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…

2017 retail influencer: Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Target buys Shipt to shore up delivery strategy

December 14, 2017

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Kagan: Will Walmart win with Jet.com private label?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is…