Retail - Department Stores News & Media
Why Levi's isn't acting its age when it comes to retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
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Why a one-size-fits-all retailer playlist isn't a good strategy
Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls…
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How to drive customer engagement and thwart potential thieves
Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings…
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Target has a rosier outlook on 2018 thanks to holiday sales
January 9, 2018
A robust holiday sales season has Target revamping its expectations for the fourth quarter, raising its fourth quarter and full-year 2017 EPS guidance.
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Why Amazon may lose its influencer title in 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…
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2017 retail influencer: Amazon
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…
read nowWalmart testing new personal shopping experience
December 28, 2017
Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.
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2017 in Review: Top 5 features highlight retailer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.
read nowTarget buys Shipt to shore up delivery strategy
December 14, 2017
Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.
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Black Friday: Mobile payments sputter at the physical POS
by Will Hernandez — Editor, NetWorld Media Group
Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…
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Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…
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Talking With: Verifone chief Joe Mach about retail customer experience strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…
read nowBlack Friday will be big for online retailers, claims Salesforce
November 9, 2017
While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…
read nowTarget has big plans for the big holiday season
October 31, 2017
Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…
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Kagan: Will Walmart win with Jet.com private label?
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is…
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Neiman Marcus reaps customer experience, associate rewards via communication platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…
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'New wave' retail is starting to crest
by Christopher Hall — w, t
For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…
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Alibaba one-ups Amazon by building a mall for retailers
by Chris Petersen — Owner, IMS
Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…
read nowWalmart's Jet.com prepping private label brand
October 6, 2017
Jet.com, now an ecommerce arm of Walmart, is getting ready to launch a private label product line boasting over 60 household and food items.
read nowWalmart readying same-day delivery for NYC customers
October 6, 2017
Free, same-day delivery will soon be offered by Walmart in the New York City area.
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