Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

Halloween spend may hit $9B record

September 28, 2017

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

Walgreens-Rite Aid deal gets regulatory green light

September 22, 2017

While Walgreens isn't getting the opportunity to acquire all the Rite-Aid stores initially hoped for, it is getting the regulatory green light to acquire about…

Kohl's teams with Amazon in product return partnership

September 22, 2017

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.

Amazon devices will be on Kohl's shelves come October

September 14, 2017

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.

Long Island Bloomies gets a makeover

September 13, 2017

The Bloomingdale's store at the Roosevelt Field mall on Long Island is now boasting some new store design work.

Robust financials ahead for Old Navy

September 12, 2017

Not every retailer is struggling, and those who are may want to take a long hard look at what's going on at Old Navy.

Family Dollar getting new brands, store redesign

September 11, 2017

In the quest to spark sales, which dipped 1.2 percent in the fiscal first quarter, parent company Dollar Tree is driving new strategies for Family Dollar.

Scott Lipesky takes on CFO role at Abercrombie & Fitch

September 11, 2017

Abercrombie & Fitch has hired a new chief financial officer, Scott Lipesky.

Target adds $3M to its Hurricane Harvey relief effort

September 8, 2017

After committing $500,000 to national disaster relief groups, including the American Red Cross and Salvation Army, Target is now providing $3 million to aid…

Webinar: Experts offer insight on how retailers can avoid a sticky consumer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free live one-hour webinar, Laura Noll and Agata Kowalska from Avery Dennison provide insight on how product labels and labeling material play a role in…

Kohl's prepping new small format stores, another fulfillment center

August 30, 2017

The third quarter will be a busy one for Kohl's, which plans to expand its retail footprint and ecommerce fulfillment network by opening four small format…

Dick's Sporting Goods CEO: There is a perfect storm ahead

August 25, 2017

Lots of retailers are in panic mode, according to Dick's Sporting Goods CEO Edward Stack, and there is a "perfect storm" approaching for the industry due to…

JC Penney takes a starring role in 'Project Runway' show

August 18, 2017

JC Penney is the newest star on the television show, "Project Runway," and will feature exclusive merchandise on the series as well as an episode called…

Avoiding a sticky customer experience: Webinar explains why retailers must pay attention to product labels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sometimes it's the simplest things that can prompt a consumer to jump from one retailer or brand to another. One example is the annoying, frustrating product…

Barclaycard tests Alipay acceptance in UK stores

August 14, 2017

Barclaycard is reportedly launching a pilot in the U.K. that will enable merchants there to accept Alipay, the popular Chinese mobile wallet, in their stores…

Survey: Back-to-school shoppers prefer brick-and-mortar over online shopping

August 14, 2017

When it comes to buying school supplies and back-to-school items, a good majority, 78 percent, of parents prefer hitting a brick-and-mortar retailer versus an…

Reimagining the power of your brand

Aimee Becker, VP of strategic services for Daymon, talks about the retail climate and the fact that not all the news is bad. What many may be surprised to…

Sephora debuting a new boutique approach

August 7, 2017

Sephora is testing a "boutique" strategy in response to the current retail climate.