How composable commerce lets retailers innovate

by Barbara Rybka — Chief Customer Officer, Commerce Layer.

Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…

Retailers optimistic despite challenges in holiday season

October 11, 2022

Retailers are generally optimistic about the upcoming holiday season and there will likely be a ramp up in promotion despite challenges such as inventory…

Amazon Prime Early Access Sale may set new records

October 7, 2022

Amazon's second Prime Day event this year, the Prime Early Access Sale taking place three months after Prime Day in July, could set new records when it comes…

Amazon puts hold on corporate retail hires

October 7, 2022

Amazon is putting the brake on corporate hiring in its retail division through the end of this year, including tech roles and its Amazon stores business…

Goodwill launches online storefront

October 7, 2022

Goodwill Industries International Inc. now is selling goods online after launching an e-commerce site called GoodwillFinds.

Many retailers unprepared to manage digital operations

October 5, 2022

While the number of digital assets and digital orders is expected to grow 24% and 16% respectively next year, just 32% of retailers believe they will be…

H&M to test return fees in some markets

October 4, 2022

Swedish fashion retailer H&M is getting ready to pilot a return fee strategy in some of its markets.

3 experts share predictions for 2022 holiday retail sales season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.

Inflation top worry for holiday shoppers

September 27, 2022

Nearly half of consumers, 48%, plan to shop early for this holiday season and the big reason is inflation, according to a Gartner Marketing survey.

Food Lion expands pick-up service

September 27, 2022

Food Lion is expanding its to-go pick-up service to 24 stores in North Carolina and Kentucky starting this week.

Why retailers need a conversion rate optimization program

September 26, 2022

Retailers seeking to drive sales and boost customer loyalty need an effective conversion rate optimization program for both physical and online stores. It can…

In-store shopping is back, consumers want free delivery

September 20, 2022

A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…

Rent the Runway cutting corporate staff due to spending slowdown

September 19, 2022

Rent the Runway, an e-commerce company that lets customers rent, subscribe or buy designer apparel and accessories, will lay off 24% of its corporate workforce…

Online storefronts should come AI-backed by default

by Peter Szalontay — CEO and Founder, DataMilk

With the proper knowledge, strategy, and tools, creating a seamless, AI-powered UX is well within reach for retailers of any size.

Holiday season sales growth may hit over 7%

September 14, 2022

The U.S. retail sales this holiday season are expected to grow 7.1%, compared to last year, despite inflation and reported cutback by consumers when it comes…

Amazon pulls back on hiring

September 9, 2022

Amazon CEO Andy Jassy is pulling back on hiring after years of massive growth to keep up with pandemic demands.

Millennial, Gen Z shoppers prefer D2C when buying from online international brands

September 7, 2022

When it comes to shopping online at an international retailer or brand the majority of Gen Z (60%) and millennials (63%) like to buy direct rather than on a…

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

THE SMART LOCKER: PAVING A NEW PATH FOR BUSINESS INTELLIGENCE

If the sight of a long checkout line is enough to make you pull a U-turn and head to a new restaurant or store, then you aren’t alone. So what is a smart…

Holiday season CX checklist: Is your network up to par?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…