Staffing and Training News & Media
Goodwill, Walmart partner on retail career-training program
February 26, 2015
The Careers in Retail Initiative was made possible by a $3 million grant from the Walmart Foundation for a period of two years.
read nowIBM empowering Shiseido Beauty Consultants with mobile platform
February 25, 2015
IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile…
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Customer service strategy: Deliver value with time
by Shep Hyken — CAO, Shepard Presentations
Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.
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Why customer service and branding are the same thing
by Andrew Sharpe — Retail Strategist, BRANDSPANK
If you aren't investing in customer service, you're omitting the most influential piece of your brand's story.
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Teach, coach, and ride
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
The faster employees apply what they learn, and receive additional feedback, the faster they learn the skill and benefit from it.
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Three modern improvements to the retail training manual
by James Bickers — Editor, Networld Alliance
From gamification to law-enforcement simulations, technology is improving the ways retailers can get new associates up to speed.
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Five ways to lose a customer
by Shep Hyken — CAO, Shepard Presentations
Customer service doesn't have to be terrible to drive shoppers away. Indifference and lukewarm attitudes are bad enough.
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Is it time to draw a line in the sand for your underperformers?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
The first time there is an issue with a retail employee, it needs to be addressed. If it happens again, you have a problem with the employee. If it continues…
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Customer service strategy: To serve and protect
by Shep Hyken — CAO, Shepard Presentations
If you strive to "serve and protect" customers by selling them what they truly need, you will earn their trust and confidence. And over time, that translates…
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Fueling the fire: Motivating your staff over the next week
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Take a lesson from the 'age of rail' to keep your stores humming through this last week of holiday shopping.
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How to ensure stellar customer engagement for 2015
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Getting retail employees to engage with customers is tough. Here are four things you can do to help them succeed.
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Don't inadvertently uninspire your employees
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Building up your store associates is critical, but so too is not tearing them down.
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An amazing customer service idea: The $5 lifeboat
by Shep Hyken — CAO, Shepard Presentations
The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.
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Learning from an amazing sales experience
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
What makes a great retail salesperson? Sometimes it's what you'd least expect.
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Nine common mistakes that can wreck your retail business
by Bob Phibbs — CEO, The Retail Doctor
You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.
read nowWebinar to discuss I-9 trends and tips
October 14, 2014
Homeland Security isn't just targeting big businesses anymore. Small to mid-size companies are under an increasingly watchful eye.
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A customer service lesson from Hy-Vee's social media team
by Shep Hyken — CAO, Shepard Presentations
You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…
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Why you should solve customer problems, even when they're not your fault
by Shep Hyken — CAO, Shepard Presentations
Your store may not have created the problem, but it is still yours to solve.
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Seven disruptive trends that will kill the 'dinosaurs of retail'
by Chris Petersen — Owner, IMS
Retail evolution is speeding up, and it waits for no one.
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The real secrets to creating a memorable customer experience
by Kristen Gramigna — Chief Marketing Officer, BluePay
Research points to a strong return on investment for creating positive and memorable customer experiences.
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