Why c-stores need to boost the loyalty factor

September 13, 2022

There's been a 47% increase in use among c-stores since fall 2021, with prepared food and groceries the most popular purchases.

Midwest grocer sees loyalty boost with Birdzi Visper 2.0 deployment

September 7, 2022

Coborn's, a Midwest grocer, is seeing an increase in customer loyalty after deploying Birdzi's Visper 2.0 solution that helps retailers and grocers create…

Dick’s Sporting Goods taps Metrical to personalize customer experience

September 6, 2022

Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…

Cal’s Convenience launches loyalty program via Paytronix platform

August 30, 2022

Cal's Convenience Inc. is debuting a "My Rewards" loyalty program built off the Paytronix Systems Inc. customer engagement platform.

6 characteristics of next-generation loyalty

by Pete Stein — President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, Merkle

If the playing field is leveling out in terms of convenience, what will take its place? The answer is loyalty,

As inflation booms loyalty programs get more attention

August 5, 2022

Loyalty programs are gaining attention with eight in 10 American members of at least one loyalty program and half view retail loyalty programs as more…

Kroger launches annual membership program

July 21, 2022

Supermarket chain Kroger is launching an annual membership program called Boost that offers unlimited free grocery delivery on orders of $35 or more as well as…

Walmart in-home delivery now a membership option

July 12, 2022

Walmart's InHome grocery delivery service is now an optional add-on within the retailer's Walmart+ membership program.

Gulf Oil taps Stuzo platform to power digital loyalty, payments

June 17, 2022

Gulf Oil is deploying the Stuzo Open Commerce Platform to boost one-to-one loyalty, contactless commerce and cross-channel member loyalty later this year.

Consumers embracing premium loyalty programs

June 13, 2022

Consumers are more likely than ever to join a premium loyalty program and willing to pay if the program guarantees discounts and offers relevant benefits.

Skincare brand teams with LoyaltyLion to boost customer experience, loyalty

May 12, 2022

REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…

Transactional loyalty programs not a consumer favorite

May 11, 2022

Today's consumer are expecting a different kind of brand experience and not the typical transactional flavor when it comes to loyalty programs.

The Container Store debuts loyalty program, mobile app

May 10, 2022

The Container Store, an organizing goods retailer, is launching Organized Insider, a loyalty program, along with a mobile app, in an effort to engage with…

Sam’s Club ups rewards in EV charging campaign

May 9, 2022

Sam's Club is rewarding customers using the Sam's Club Mastercard when charging up an electric vehicle. Members using the card during May will earn 5% back in…

Consumers willing to share data for the right value proposition

April 14, 2022

Consumers are willing to share data to get more from retailers, in-store and online, if it means more loyalty program benefits, special discounts and offers…

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

4 tips to help convenience retailers change consumer behavior

by drew mize

Drew Mize, EVP and GM, ERP solutions at PDI, offers insight on how convenience retailers can cut through the noise and turn occasional shoppers into loyal…

Office Depot, OfficeMax offer up 20-minute promise

October 15, 2021

Office Depot and OfficeMax are launching a fast pickup option, the "20 Minute Pickup Promise," just in time for holiday shoppers.

Best Buy launches membership program with special perks

October 14, 2021

Electronics retailer Best Buy is pushing out an annual membership program that will feature unique perks — such as the ability to grab hard-to-locate gifts.