5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

4 tips to help convenience retailers change consumer behavior

by drew mize

Drew Mize, EVP and GM, ERP solutions at PDI, offers insight on how convenience retailers can cut through the noise and turn occasional shoppers into loyal…

Office Depot, OfficeMax offer up 20-minute promise

October 15, 2021

Office Depot and OfficeMax are launching a fast pickup option, the "20 Minute Pickup Promise," just in time for holiday shoppers.

Best Buy launches membership program with special perks

October 14, 2021

Electronics retailer Best Buy is pushing out an annual membership program that will feature unique perks — such as the ability to grab hard-to-locate gifts.

Loyalty programs boosting visits, customer spend

October 5, 2021

Loyalty programs can consistently boost site visits and spend by 18% to 30% per member, according to the Paytronix Loyalty Report released from Paytronix…

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Supporting retail’s revival with technology innovations

by Ned Hayes

Ned Hayes, SnowShoe CEO, explains that while consumers have irretrievably changed their shopping behaviors, presenting big challenges for retailers, there are…

Loyalty top factor for US shoppers

August 5, 2021

When it comes to shopping, it's all about loyalty for the U.S. consumer with price and quality coming in second and third, respectively.

Consumers more loyal to retailers big on messaging

July 30, 2021

A good number, 75%, of consumers will spend more money with retailers that support digital and in-store experiences with messaging experts. More than half of…

Ulta Beauty mini shops launching next month in Target stores

July 22, 2021

Target will be home to Ulta Beauty mini shops come August offering more than four dozen products.

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

Rural lifestyle retailer extends Citi Retail relationship

May 27, 2021

Tractor Supply Company (TSC), the country's largest operator of rural lifestyle retail stores, is extending its longstanding credit card partnership with Citi…

Social issues are big issue in customer loyalty

May 20, 2021

Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.

Northeast supermarket brand expands rewards program

May 19, 2021

Customers accumulating Price Chopper/Market 32 rewards points can now support local schools, pay down loans, make charitable donations, buy special kitchen…

Convenience chain expands loyalty program nationwide

May 11, 2021

GPM Investments, LLC, the seventh largest convenience chain in the U.S., has expanded its fas rewards loyalty program across the U.S.

3 customer acquisition strategies for post-pandemic retail

by Sai Koppala

Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.

Food retailer taps Birdzi for mobile rewards app effort

March 11, 2021

Harps Food Stores is launching a mobile rewards app aimed at building loyalty, personalization and digital engagement.

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

NY luxury retail district taps IQ Connect to boost store visits, sales

February 16, 2021

The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…

Home Depot launches Perk Week

January 20, 2021

In a move to celebrate its Pro customers, Home Depot is running its first-ever Perk Week program this week.