Marketing News & Media
ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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Amazon Prime Big Deal Days happening Oct. 8-9
September 18, 2024
Amazon will hold its next sales bonanza, called Big Deal Days 2024, October 8-9 and it's just for Prime members.
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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Whole Foods Market debuts smaller format store in NYC
September 16, 2024
Whole Foods Market is opening its first smaller format store, called Whole Foods Market Daily Shop, this week in New York City's Lenox Hill neighborhood.
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Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight
September 13, 2024
Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…
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Kroger offers rewards for consumers who get flu shot
September 11, 2024
Kroger Health, a division of The Kroger Co., is rewarding customers who get a flu shot and vaccines beyond the flu shot.
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Why machine learning is key to retail media growth
by Nikhil Raj — Chief Business Officer for Retail Media, Moloco
To fully unlock the value of retail media, the industry must take a page from leaders like Amazon and Walmart, who are largely on-site ads businesses.
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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Walmart home to 1st Chuck E. Cheese licensed toy
September 9, 2024
Walmart is home to the Chuck E. Cheese Mystery Egg, the brand's first licensed toy in retail at Walmart. The egg can be also be found at Amazon.
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Choice Hotels all a buzz in driving sustainability
September 6, 2024
Choice Hotels International has installed three beehives at its corporate headquarters in North Bethesda, Maryland, in collaboration with Bee Downtown in its…
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Australian United Retailers teams with Lobyco to boost loyalty, promotions
September 4, 2024
Australian United Retailers Ltd., a collective of independently-owned supermarkets, convenience and liquor retailers, is teaming up with grocery loyalty…
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Sam’s Club community members are co-creators in Member’s Mark brand
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.
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Benefits of AI in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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An experience-focused approach to subscriptions
by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint
A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…
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ICX Summit: Using social to fuel CX awesomeness
by Sandra Carpenter — Editor, Networld Media Group
By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Amazon offers another grocery delivery plan for Prime members
August 26, 2024
Amazon has launched a new grocery delivery option for its Prime members.
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Walmart partners with Burger King on customer deal
August 26, 2024
Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.
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