Retailers tapping automation, customer retention strategies to battle economic challenges

November 7, 2025

Retailers, facing increasingly rocky economic headwinds, are finding new avenues for growth and experimenting with automation, marketplace diversification and…

Beyond the cart: Using data to tailor the retail journey

by Sandro Shubladze — CEO, Datamam

Customers want purchase interactions to reflect their specific needs. For that level of personalization, retailers need to call on the power of data analytics.

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Effective strategies for making your customers feel like they’re top priority

by Cynthia Mielke — VP, Strategic Partnerships, Tango

When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…

From destination to signal: How AI is rewiring the role of brand websites in retail

by Joseph Perello — Founder and CEO, Props

In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…

How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

Wayfair Way Day sales days kick off Oct. 26

October 23, 2025

Wayfair's biggest sale of the year, called Way Day, kicks off Oct. 26.

1-800-Flowers taps Melanie Babcock as chief marketing, growth officer

October 17, 2025

1-800-Flowers.com has appointed Melanie Babcock as chief marketing and growth officer.

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

Amazon, Google, Microsoft lead loyalty leaders ranking

October 16, 2025

Amazon, Google and Microsoft are the top three brands, respectively, leading the Brand Keys Loyalty Leaders List which ranks the top 100 brands when it comes…

Pokémon packs, now with a side of Temu

by Retail Customer Experience

A New Jersey card shop taps Temu's U.S. seller program to convert digital discovery into national sales and surprising in-store visits.

Presented by Cards2Go

PetSmart looking to hire on feline, canine toy testers

October 14, 2025

PetSmart is searching for its next chief toy tester —one of the canine kind and one of the feline kind.

Costco opening 3 US stores, 1 in Canada this month

October 9, 2025

Costco plans to open four new stores, three in the U.S. and one in Canada, by the end of October.

From friction to flow: How innovation frameworks can fuel gift card shopper quests for convenience

by Billy Harbinson — Director, Innovation, InComm Payments | Go Studio

Gift cards aren’t just another SKU. They’re emotional transactions. Each one carries a moment of trust between giver, receiver and brand.

DSW deploys Tootsie foot scanning featuring an AR experience

October 7, 2025

Footwear retailer DSW has deployed the Tootsie Foot Scanning solution, from Aetrex Inc., which now boasts an augmented reality experience.

Retail isn’t one-size-fits-all: Why localized strategy is key to surviving in the new era of commerce

by Jacyn Heavens — Founder and CEO, Epos Now

If there’s one lesson for retailers to embrace moving forward, it’s this: Uniformity is efficient. But adaptability wins.

Labubu finds a New York City home in Pop Mart’s Times Square store

October 6, 2025

Pop Mart, the creator of the popular Labubu doll, is opening a U.S. flagship store in Times Square, New York City, in mid 2026.

The secret to retail loyalty in 2025? Premium experiences at every touch point

by Spencer Wright — General Manager, Like Sew

Today’s consumers aren’t just buying products — they’re seeking experiences. They want more than transactions. They expect personalized, seamless interactions…

Albertsons adds travel perk for loyalty members

October 1, 2025

Grocery shopping now comes with a side of vacation savings. Albertsons has added a benefit to its For U loyalty program, allowing members to earn cash back on…

Zales taps Wunderkind Ads for CTV campaign

October 1, 2025

Zales teamed up with Wunderkind Ads on a connected TV campaign conducted in partnership with Xumo, a streaming venture between Comcast and Charter…