Albertsons drives digital transformation with AI tech

December 10, 2025

Albertsons Companies has launched an AI-powered planning and shopping assistant which it claims can cut down shopping time to as little as four minutes.

Ikea gets warm welcome in New Zealand

December 9, 2025

The opening of Ikea's first outlet in New Zealand got a warm welcome from shoppers who waited for hours in a queue ahead of the store's opening.

Optimax Eyewear Group launches multi-brand e-commerce platform

December 5, 2025

Optimax Eyewear Group has launched OTTICA.com, a luxury e-commerce website designed to redefine the high-end eyewear shopping experience.

The secret weapon for loyalty this holiday season and beyond

by Brian Cardona — President, AtData

Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

Amazon welcomes Ford used cars to Amazon Autos portal

November 28, 2025

Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.

Old Navy arrives on DoorDash

November 26, 2025

Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.

Target debuts app experience in ChatGPT

November 24, 2025

Target has launched a conversational, curated shopping experience in ChatGPT.

Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

Getting ready for AI and monetization of shopping search results

by Adam Ortman — CEO & Founder, Kinetic319

The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…

Shein opens brick-and-mortar store in Paris

November 20, 2025

Shein, an online fast fashion retailer, has opened its first-ever physical store in Paris.

Consumer loyalty driven by practical factors, not emotion

November 19, 2025

Consumer loyalty is driven by convenience, product performance and situational need and not emotion devotion.

Woof Gang debuts app for booking, managing appointments

November 19, 2025

Woof Gang, the fourth largest pet retailer in the U.S., has launched its first-ever app that lets customers book, manage and confirm grooming appointments.

Snipes US launches Snipes Reserve loyalty program

November 17, 2025

Snipes US, a global sneaker and streetwear retailer, has launched a loyalty program called Snipes Reserve.

Netflix hits the mall offering up immersive experiential experiences

November 17, 2025

Netflix, a subscription streaming service, is tapping the mall experience in its initial experiential strategy — a Netflix House that's opening in the King of…

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Majority of consumers will join loyalty program with an active community

November 13, 2025

A good majority, 70%, of consumers are more likely to join a loyalty program that has an active community and 71% consider engagement with community members to…

Bath & Body Works arrives on 600-plus college campuses

November 12, 2025

Bath & Body Works is entering college campuses nationwide, selling products in more than 600 campus stores.

How AI fraud detection protects retail loyalty programs

by Casper Luchies — Account Executive & SDR Team Lead, Klippa

Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…

Walmart debuts AI shopping tools as holiday season arrives

November 10, 2025

Walmart is offering shoppers several AI-powered shopping experiences this holiday shopping season.