NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Presented by NICE

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

TikTok users will jump to Instagram, Facebook if US ban becomes permanent

January 27, 2025

TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.

Nestle Purina PetCare seeks applicants for chief snuggle officer roles

January 22, 2025

There are many 'chief' roles within the retail customer experience industry but chief snuggler has to be one of the newest.

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

Kohl's joins Macy's in shuttering stores this spring

January 20, 2025

Kohl's has announced it will close 27 of its 1,150-plus store location by April.

National Retail Solutions partnerships deliver holiday spirit to NJ community

January 20, 2025

National Retail Solutions partnered with local organizations to bring holiday cheer to a Hispanic community in Union City, New Jersey.

T-Mobile acquiring Vistar Media

January 20, 2025

T-Mobile has entered an agreement to acquire Vistar Media, a DOOH advertising solutions provider.

It’Sugar opens candy store in New York

January 16, 2025

It'Sugar, a specialty candy retailer, has opened a store at the Galleria in Crystal Run in Middletown, New York.

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

The North Face teams with Mood Media on immersive basecamp experience

January 13, 2025

The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.

Big Lots closes sale deal for several hundred stores

January 10, 2025

Big Lots Inc. has closed its sales agreement with Gordon Brothers Retail Partners that will allow Variety Wholesales Inc. to acquire between 200 and 400 Big…

Kate Spade arrives in capital city in India

January 9, 2025

Kate Spade New York has launched a store at the Phoenix Mall of Asia in Bengaluru, the capital of India's southern Karnataka state.

Grocery chain taps Upside to boost loyalty with shoppers

January 8, 2025

Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Why emotions matter in retail customer journeys

by Renee Ellis — Senior Consultant, Cella by Randstad Digital

By understanding consumers' emotional triggers, retailers can better design customer journeys that address concerns, ultimately fostering stronger, more…

Hallmark gets more personal with greeting card strategy

January 6, 2025

Hallmark has launched Gift Card Greetings, featuring a physical card with a digital gift card for a more personalized gifting experience.