For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Love’s Travel Stops enhances rewards loyalty program

March 2, 2026

Love's Travel Stops has enhanced its rewards loyalty program and now allows all drivers to earn and redeem points on fuel and in-store purchases at its 60…

Trader Joe’s opening 6 stores across the US

February 27, 2026

Trader Joe's has announced it will open six stores across Arizona, Florida, Georgia, Louisiana, Kansas and Washington.

Rakuten Ichiba, Google team on YouTube shopping experience

February 27, 2026

Rakuten Ichiba, a Japan online marketplace, is partnering with Google in Japan to provide an accessible shopping experience where consumers can buy products…

Woof Gang Bakery & Grooming expands private label to boost retail experience

February 26, 2026

Woof Gang Bakery & Grooming has expanded its retail experience with toys, treats and even cosmetics.

National Retail Solutions Partners with El Especialito to Launch Contest with $1,000 Prize

National Retail Solutions (NRS) is proud to announce its collaboration with El Especialito, the nation’s largest Spanish-language weekly newspaper, to launch…

Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

Your digital marketing strategy is only as good as your worst touchpoint

by Jean-Christophe Pitié — Chief Marketing Officer & Chief Partner Officer, Contentsquare

With customer acquisition costs increasing and competition more intense, a digital marketing strategy's success hinges on the strength of its weakest touch…

Stanton Optical opens in 4 Staples stores

February 17, 2026

Stanton Optical is opening its first four "store-in-store" locations inside Staples stores in the Philadelphia area.

1-800-Flowers.com joins Instacart app

February 12, 2026

1-800-Flowers.com has joined the Instacart app, providing delivery from more than 700 participating florists across the 1-800-Flowers.com network.

Nift taps John McNerney as GM APAC

February 9, 2026

Nift has appointed John McNerney as general manager, APAC, as the technology company moves to expand into Australia and the Asia-Pacific region.

The Home Depot, Bass Pro Shops now home for Wahlburgers locations

February 6, 2026

Wahlburgers, the burger chain founded by brothers Mark, Donnie and Paul Wahlberg, announced a major national expansion strategy, including partnerships with…

Aldi marks a big anniversary with lots of store openings

February 5, 2026

ALDI, which celebrates its 50th anniversary in the U.S. this year, plans to open more than 180 stores across 31 states in 2026.

Retail’s big reset: Why 2026 will separate brands that execute from brands that just plan

The brands that win in 2026 will be the ones that execute — consistently, visibly, and without excuses.

Bish Creative debuts 32-inch E-Paper Smart Signs at NRF 2026

Bish Creative shared insight on the E-Series Digital Merchandising Platform which made its debut inside the Samsung booth at NRF 2026 event.

Presented by Bish Creative

Marketing email campaigns reflected tariffs, TikTok trends in 2025

February 4, 2026

A good majority, 75%, of marketing emails campaigns featured trade policy news with mention of tariffs, according to an Omnisend analysis.

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

Custom Channels intros in-store engagement platform

February 2, 2026

Custom Channels has debuted a unified in-store engagement platform that can transform how brands communication with customers by connecting audio promotions…

Levi Strauss, Walmart, Amazon lead Brand Keys loyalty index

January 30, 2026

The 2026 customer loyalty leaders include Levi Strauss, Skechers, Walmart, T.J. Maxx and Amazon, according to the 28th annual Brand Keys Customer Loyalty…

Most consumers can identify AI videos

January 29, 2026

A hefty number of consumers, 83%, said they can spot an AI-generated video and that such videos lower brand trust.