Consumers want positive, uplifting content from brands

February 25, 2025

Consumers are seeking uplifting, positive content given the divisiveness in social media and news channels.

How to leverage AI-driven tools for more effective retail planning

by Sumit Mahajan — Head of Consulting & Industry Sales, HGS

Here’s why and how retailers should leverage AI tools to improve efficiency and accuracy, streamline retail planning, and ultimately gain a competitive…

BJ’s Wholesale Club arrives in Kentucky

February 20, 2025

BJ's Wholesale Club has opened its first store in Kentucky and it marks the company's 250th store.

Giant Eagle taps Grocery TV platform to scale retail media network

February 19, 2025

Giant Eagle is partnering with Grocery TV, an in-store retail media platform, to leverage Grocery TV to scale its Leap retail media network by activating…

Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…

Proto, Hologram Media Network ad network debuts at 30 Simon Malls

February 14, 2025

Hologram Media Network and Proto have launched an always-on holographic advertising network via Proto Luma devices at Simon malls nationwide.

Celebrating inspirational women founders winning customer loyalty this International Women’s Day

by Fiona Stevens — Director of Marketing, LoyaltyLion

Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…

Ace Hardware launches yard care subscription service

February 13, 2025

Ace Hardware has launched Ace YardRX, a subscription service for yard care.

CVS customers can access 'locked products' via app

February 12, 2025

CVS is testing a way for loyalty members to unlock products behind glass cabinets. The feature, known as "smart locks," is part of the chain's new Health app…

True Religion platform debuts during Super Bowl week

February 7, 2025

True Religion, a lifestyle brand, is debuting a new brand platform, called "Own Your True," during Super Bowl week.

The Dog Stop opened 12 US locations, debuted services in 2024

February 6, 2025

The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…

The power of leveraging valuable data to drive e-commerce growth for retailers

by Mitsunaga Kikuchi — Founder and CEO, Shirofune

To drive genuine growth, retailers need to know which ads are generating incremental revenue, new sales strata which can be directly attributed to effective…

Axis Communications talks fundamental elements of computer vision AI

James Stark, retail segment leader for the Americas, and Robert Brown, solutions engineer, at Axis Communications share insight what makes Axis Communications…

Presented by Axis Communications

Brands jumping on viral trends is a turnoff for consumers

February 5, 2025

One third of consumers view brands jumping on viral trends as an embarrassing act for the brand though 93% believe it's important for brands to stay up on…

Loyalty program members want more ways to earn, redeem

February 4, 2025

When it comes to loyalty programs, rewards members want more ways to earn rewards and more ways to redeem rewards. More than half, 76%, want transactional…

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Presented by NICE

The soundtrack to sales: How to select in-store music to boost customer satisfaction

by Anton Timashev — Co-Founder and CEO, Wayvee Analytics

Selecting the right in-store music is both an art and science, as it plays a critical role in shaping customer emotions, behaviors, and ultimately, sales.

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

TikTok users will jump to Instagram, Facebook if US ban becomes permanent

January 27, 2025

TikTok users are already moving to alternate social media channels in light of the move to ban the social media app in the U.S.