Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Macy’s to introduce mobile checkout, VR furniture design experience and more

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…

As Toys R Us falls KB Toys re-emerges

March 20, 2018

KB Toys, a brand that had fallen by the wayside, is now looking to fill the retail void being left by the bankruptcy of Toys R Us.

Understand your customer to predict future demand

Rod Daugherty, vice president of product strategy for Blue Ridge, explains how understanding the customer can bring you one giant step closer to the ultimate…

Walmart debuts new meal kits

March 9, 2018

In its quest to remain competitive with the growing number of food kit makers, Walmart is debuting a slew of its own meal kits and rolling them out to more…

Target expands delivery, boosts wages amidst earnings report criticism

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…

Target revamps storm damaged location with next-gen strategy

March 8, 2018

A Texas-based Target location, shuttered following Hurricane Harvey in August, 2017, is now re-open and boasting the retailer's next generation strategy when…

Amazon expands Whole Foods delivery to San Francisco, Atlanta

March 7, 2018

Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.

Walmart moves into the mattress business with new brand

March 5, 2018

The mattress industry just got a big new competitor as Walmart is moving in.

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Amazon debuts its own health product line

March 1, 2018

Amazon is clearly taking on the big pharma and drugstore competition with its own special brand of health products.

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the…

Redbox boosting video-on-demand titles

February 22, 2018

Redbox plans to roughly triple the number of titles it offers in its new video-on-demand streaming service, known Redbox On Demand, which launched in December…

Lessons learned from two of the best brick and mortar retailers

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

Rent the Runway taps kiosks, scanners to boost in-store digital experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Amazon launching Whole Foods Market delivery service

February 8, 2018

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…

Amazon may be mulling new wrist tracking device

February 8, 2018

A New York Post report reveals Amazon has two patents related to a device that may track a worker's hand while on the job.