Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

Study: Christmas shoppers trust social networking for gift inspiration

December 21, 2009

More than a quarter of consumers highly value their friends' recommendations via social networking sites when shopping for Christmas gifts, according to a…

CrossView to debut new cross-channel tools at NRF

December 21, 2009

CrossView, a provider of global cross-channel commerce solutions, has announced the launch of its next-generation cross-channel commerce platform. The latest…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

Whole Foods unveils mobile-optimized site

December 10, 2009

Whole Foods Market has announced the launch of a Web site optimized for Web-enabled mobile devices.

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

The Amazon store is just a rumor — but maybe it shouldn't be

The online giant has quashed a rumor that it is scouting brick-and-mortar locations, but that doesn't mean it isn't a good idea.

Meijer GiftCracker site lets users anonymously research holiday wants

by James Bickers — Editor, Networld Alliance

December 2, 2009

Midwestern supercenter operator Meijer has done some innovative work online this year, such as its express grocery pickup program. For the holidays, Meijer…

Escalate announces next-gen cross-channel retail platform

December 2, 2009

Escalate Retail has announced the latest version of its cross-channel commerce platform, which unifies processes for multiple retail channels. The tool allows…

Smilebox adds direct-to-store printing at Walmart, Sam's Club

November 22, 2009

Smilebox, a Washington-based company that lets consumers create photos, DVDs and other products from their digital media, announced that its users can now…

JCPenney bringing back Doghouse campaign

November 18, 2009

One of last year's most successful viral retail campaigns is ready for its comeback: JCPenney announced that it is bringing back its "Beware of the Doghouse…

Xsilva to showcase Mac-based POS at NRF

November 16, 2009

Xsilva Systems Inc., maker of LightSpeed, a comprehensive suite of tools for retailers, is set to become the first company to present a Mac-based…

NRF announces top ten retailers for customer service

November 15, 2009

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 finalists selected by shoppers in the annual…

E-tail Clinic: BestBuy.com

The electronics retailer's site has properly integrated in-store pickup, but less-than-relevant cross-sell intelligence.

Urban Outfitters adds cross-channel tools from Sterling

November 11, 2009

Sterling Commerce, an AT&T company, today announced that Urban Outfitters Inc. has selected Sterling Order Management and Sterling Managed File Transfer as…

MarketLive Mobile lets retailers build mobile storefronts

November 11, 2009

MarketLive Inc., an e-commerce solutions provider for mid-sized retailers, today unveiled MarketLive Mobile, a mobile commerce application for the MarketLive…

Report: Social media, mobile phones are key retail influencers this year

November 10, 2009

Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season…

Barnes & Noble Nook raises questions about digital-only products

by James Bickers — Editor, Networld Alliance

Technology has made it possible to deliver music, movies, books and more without a physical product. But is that good for shoppers or retailers?

Customers are buying down, and opportunities are rising, part 3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"