Crocs deploy customer support agents

September 17, 2026

Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.

Bergdorf Goodman celebrates 125th milestone

September 17, 2026

Bergdorf Goodman is celebrating 125 years as a luxury fashion brand.

Kim Kardashian’s Skims brand teams with DoorDash

September 11, 2026

Skims, a fashion brand from reality star Kim Kardashian, is partnering with DoorDash for on-demand delivery from all Skims stores in the U.S.

Stella McCartney stores deploy Proximity app

September 10, 2026

Stella McCartney, a luxury fashion brand based in London, has deployed Proximity to support its clienteling strategy.

Burlington moving HQ to Philadelphia

September 9, 2026

Apparel and housewares retailer Burlington is planning to move its headquarters from New Jersey to Philadelphia.

Topgolf, Family Entertainment Group team up to create exceptional guest experiences

September 2, 2026

Family Entertainment Group, a national developer and operator of entertainment experiences, is partnering with Topgolf to create exceptional guest experiences…

Batteries Plus debuts AI platform to drive growth, amplify store experience

September 1, 2026

Batteries Plus, a battery and power solution retail service center, has debuted an AI platform featuring tools to boost the franchise development pipeline and…

Quay stores deploy Eyebot automated vision testing

August 31, 2026

Eyewear retailer Quay has partnered with Eyebot to install automated vision-testing kiosks at select stores, according to a press release, allowing customers…

Designing Immersive Experiences in Specialty Retail

Immersive specialty retail experiences take shape when store design, technology, and human interaction work together to create meaningful customer connections.

Rural King opens 9th Alabama store

August 17, 2026

Rural King, a retailer focused on the rural lifestyle, has opened its ninth store in Alabama.

Costco July sales reflect 10% jump

August 17, 2026

Costco Wholesale had a robust July as net sales were $23.12 billion, reflecting a jump of 10.7% compared to July 2025, according to a company investor press…

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

NRS Connects Retailers to Uber Eats

NRS's direct integration provides independent retail stores with seamless access to Uber Eats' delivery marketplace.

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

Topgolf debuts prototype venue in Wisconsin

August 5, 2026

Topgolf will open its first location in Wisconsin on August 14 and the golf entertainment venue will feature the company's newest store prototype.

Fossil closing up to 15 stores in footprint reduction strategy

July 31, 2026

Fossil Group is planning to shutter up to 15 stores as part of a turnaround plan focused on profitability and costs.

Rural King opens Ohio store

July 27, 2026

Rural King, a family-owned retailer focused on the rural lifestyle, has opened a store in Lancaster, Ohio.

Michaels debuts experiential store format

July 27, 2026

Craft retailer Michaels is debuting an experiential store format featuring hubs for creativity and celebration.

No food court, samples or toilet paper. Just gas at a California Costco

July 24, 2026

Costco is launching gas-only locations. That's right. No toilet paper, no $1.50 hotdog, no pharmacy.

Ulta Beauty taps Kelly Garcia as CTO

July 24, 2026

Ulta Beauty has named Kelly Garcia as its chief technology officer effective August 31.