3M, eyefactive debut interactive digital signage

February 23, 2018

3M and eyefactive recently teamed up to showcase interactive digital signage at Integrated Systems Europe in Amsterdam. The companies displayed touchscreens…

Amazon prepping 6 more Go stores, claims report

February 23, 2018

Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…

Can you trust your implementation partner to manage scope?

Tom Schoen, president, BTM Global, explains the role of an implementation partner, what they are responsible for and why communication is critical, early on…

Kagan: How AI growth wave will transform retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to…

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

APN Outdoor puts Winter Olympics into the streets in Australia

February 16, 2018

APN Outdoor has partnered with the Australian Olympic Committee to build hype and spread information about the PyeongChang Winter Olympics from Feb. 9 to 2…

NBC Olympics taps Intersection to stream Winter games on digital screens

February 16, 2018

NBC Olympics is partnering with Intersection, a smart cities technology company, to feature PyeongChang Olympics content on thousands of digital displays in…

NBC Olympics launches Leyard video walls for Olympic Winter Games

February 15, 2018

NBC Olympics recently selected Leyard to deploy LED video walls for the XXIII Winter Olympic Games, which are currently taking place in PyeongChang, South…

Is your retail wireless network ready for the new year?

Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from…

Walmart tech lab buys VR startup

February 15, 2018

Walmart's technology innovation lab, called Store No 8, is buying a virtual reality startup to develop VR products for the omnichannel retailer's website and…

Williams-Sonoma hires ex-Macy's tech leader as CTO

February 14, 2018

Yasir Anwar, former CTO at Macy's, is taking on the same role at Williams-Sonoma.

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

Consumer chatbot adoption facing some hurdles

February 13, 2018

While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are…

CES serves up a gold mine of self-serve retail innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers…

Rent the Runway taps kiosks, scanners to boost in-store digital experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Survey: Data, top tier buy-in are key to successful customer experience

February 9, 2018

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Amazon may be mulling new wrist tracking device

February 8, 2018

A New York Post report reveals Amazon has two patents related to a device that may track a worker's hand while on the job.

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust…

LinkNYC embracing Valentine's Day with Instagram strategy

February 6, 2018

Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…