South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

Brother Mobile Solutions, Petrosoft partner on retail solutions strategy

December 25, 2017

Brother Mobile Solutions is partnering with Petrosoft, a provider of cloud-based solutions, and will be using Brother's RuggedJet mobile printers with its…

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Digital signage market to grow up 8.21 percent from 2017 to 2022

December 20, 2017

The global digital signage market is expected to grow at a compound annual growth rate of 8.21 percent from 2017 to 2022, according to a report by ReportBuyer.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

7-Eleven testing mobile ordering for delivery, in-store pickup

December 14, 2017

7-Eleven is testing on-demand ordering for delivery or in-store pickup at select Dallas stores with its new 7-ElevenNOW smartphone app, according to a press…

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Chat customer experience not so great in UK, claims study

December 12, 2017

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…

Starbucks launches AR experience in Shanghai

December 12, 2017

The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole…

Stratacache Capital launches retail tech consultancy

December 11, 2017

Stratacache Capital has launched a global retail consultancy, called Q Division, which will advise brands and retailers on how to create data-driven…

Walmart digital signage delivers broken content

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday…

Shopping and paying: New consumer trends are bringing profound changes

Roger Niederer, head merchant services, SIX Payment Services, offers up insight on how technology is not only changing consumer behavior and needs, but also…

Chatbot scores an 'A' in customer experience for online education retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…

Lightspeed hires on a new CTO

December 8, 2017

Cloud-based point of sale system company Lightspeed has a new chief technology officer at the helm.

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Target adds mobile pay Wallet feature to REDcard

by Will Hernandez — Editor, NetWorld Media Group

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…

4 ways retailers can boost the product discovery experience

Pavan Sondur, CEO and co-founder of Unbxd, offers up insight on four ways retailers can help boost the product discovery experience which enhances the customer…

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they…

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…