Prolitec taps IoT for smart business scenting

August 14, 2017

Ambient scenting services provider Prolitech is tapping Internet of Things devices for its environmental scenting system called ScenXus.

Reimagining the power of your brand

Aimee Becker, VP of strategic services for Daymon, talks about the retail climate and the fact that not all the news is bad. What many may be surprised to…

Buggy checkout experience can hurt the brand, reveals survey

August 11, 2017

Glitchy checkout processes can lead to abandoned purchases, brand damage and consumer doubts about a retailer’s security effort, according to a new survey.

Walmart leaps ahead of Amazon with Scan & Go

August 11, 2017

Walmart is getting the jump on Amazon to make checkout lanes obsolete as the world's largest retailer is rolling out a mobile app that enables to scan and pay…

Online grocery service debuts Alexa app for hands-free voice order capability

August 11, 2017

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices.

How Amazon's acquisition of Whole Foods will disrupt the retail landscape

Sethuraman Janardhanan, practice head and client partner, big data analytics, at Happiest Minds Technologies, explores the multiple synergies that have made…

Solving the mystery of the non-buying consumer

Dan Chester, VP and retail practice leader at ForeSee, explains why it's more important than ever for retailers to improve conversion metrics.

Aptos acquiring TXT Retail to boost merchandise lifecycle management

August 8, 2017

Aptos Inc. is buying TXT Retail to meld its customer engagement and inventory management technology with TXT Retail's merchandise lifecycle management suite.

Realtor tapping robots, big data to cut selling costs

August 7, 2017

REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location.

Sephora debuting a new boutique approach

August 7, 2017

Sephora is testing a "boutique" strategy in response to the current retail climate.

Nuance debuts IVR to Digital for AI-driven customer engagement

August 4, 2017

The Nuance IVR to Digital will strengthen Nuance's omnichannel customer engagement platform as part of a series of cognitive and conversational AI innovations…

Retailers embracing AI big time in next two years, reveals study

August 2, 2017

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.

Why store associates must play a critical role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…

Midwest grocery chain debuts a robot named Tally

August 1, 2017

Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items…

The time is now for AI in ecommerce

Eldar Sadikov, CEO and co-founder of Jetlore, shares why taking advantage of AI technology is the only way a brand will be able to differentiate itself and win…

Chip Bell: You can't automate theatre

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Is your customer experience plain vanilla, leaving absolutely no imprint at all on your customer's memory? How would your customers' stories about your…

Consumers hungry for contactless checkout at Whole Foods and hope Amazon delivers

July 25, 2017

Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store…

How AI can connect customers to your brand

Dr. Anil Kaul, CEO and co-founder of Absolutdata, writes that as AI becomes a part of daily living, brand leaders are realizing the potential the technology…

Automation will produce a brick-and-mortar retailing renaissance…if labor is deployed creatively

At present, the future of brick-and-mortar retailers looks bleak; however book author John Pugliano believes the technological forces that have favored online…

Walmart aims to monitor shoppers' facial expressions

July 21, 2017

Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.