Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Hughes Launches Affordable Integrated Broadband and 4G Network Platform

Hughes Network Systems, LLC (Hughes), a leader in managed network solutions, today announced the addition of the Fortinet FortiGate 30E to its portfolio of…

Report: Omnichannel retailers will likely be operating one channel by 2027

June 20, 2017

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.

Dermstore, Calendars.com boost sales with customer segmentation platform

June 19, 2017

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…

1 in 4 retail associates don't have needed tools and tech

June 19, 2017

One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the…

4 insights you can unlock by mapping the customer journey

By uncovering the path your customers follow when they engage with your brand, you'll gain four valuable insights that can help you build a stronger, more…

Data analytics hold the key to understanding and guiding the retail customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology promises a wealth of insights on customer behavior, but retailers need to have a plan for deploying the technology and glean insights…

TSA to tap emerging tech to spur better customer experience

June 16, 2017

Airline passengers may soon stop complaining about long lines at airport security checkpoints as the TSA is aiming to test several emerging technologies to…

Customer experience is defined at new levels during ICX Summit 2017

by Lyle Bunn — Strategy Architect, BUNN Co.

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

Neiman Marcus embracing innovative tech from the front door to the dressing room

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…

ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation…

Retail tech investment expectation bodes well for tool makers

June 15, 2017

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers.

'Interesting times' highlight ICX Summit 2017

by Christopher Hall — w, t

Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to…

Interactive Customer Experience: The start of a daunting, yet exciting journey

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The ICX Summit, held by the ICX Association last week in Dallas, gave retailers and interactive technology players a chance to learn why companies have to…

Macy's taking new approach to promotions, media, loyalty

June 14, 2017

Macy's aims to reconnect with loyal shoppers, lure in new shoppers and deploy a new mix of marketing media.

7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)

Consumers overwhelmingly want more technology in brick-and-mortar stores. And with more consumers willing to show up and shop at stores that have it — beefing…

Walmart pilots self-service kiosk for fast online order delivery

June 12, 2017

A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute.

SoftBank buying Boston Dynamics to boost robotic advancements

June 12, 2017

Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp.

Consumers love tech in the brick-and-mortar retail experience

June 12, 2017

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.

Upcoming webinar: Eliminating islands of technology for a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices…