Wine retailer taps 3Cinteractive platform to create better mobile experience

April 26, 2017

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…

YETI debuts first flagship boasting unique experience

April 25, 2017

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…

InMoment names new CEO, debuts new CX intelligence tool

April 24, 2017

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…

10 reasons to attend the 2017 ICX Summit

by Christopher Hall — w, t

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Customer engagement provider taps Amazon Alexa in feedback effort

April 21, 2017

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.

Nordstrom taps Infor solution to boost omnichannel capabilities

April 21, 2017

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.

USA Technologies teams with Vendors Exchange on kiosk offering loyalty rewards and promotions

April 21, 2017

USA Technologies, a provider of payment technology, has partnered with Vendors Exchange International Inc., a provider of solutions for the convenience…

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

PacketZoom helps Sephora boost mobile connection, image views

April 20, 2017

Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…

Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Report: Voice assistant technology growth more than doubles

April 19, 2017

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.

Big IoT adoption on horizon, claims new report

April 19, 2017

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…

Kagan: Early adopters gain competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Lowe's innovation leader talks mission, focus and strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…

Clothing retailer goes with Aptos platform to drive seamless customer experience

April 13, 2017

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…

BrightSign delivers digital signage to Cromwell Casino

April 12, 2017

BrightSign recently teamed up with Socialure to deploy more than 20 displays at Drai's Club, a Las Vegas night club owned by Cromwell Casino. BrightSign…

Factoring order fulfillment, returns into a peak season service strategy

As painful as it might seem to jump back into the peak season mindset, fortune tends to favor the prepared, so getting a head start and developing your…

Ilumi debuts smart bulb tech within counter displays

April 11, 2017

Ilumi's new LED Smartbulbs are being used in counter displays in electronic stores in the U.S. and Canada, according to a press release.