9 things to know about retail loyalty programs

by Bryan Pearson — President, LoyaltyOne

From the tangible value of data assets to stealth pricing, loyalty programs can offer retailers many advantages that are little understood. Here are nine…

Talking with HP retail product chief Cory McElroy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…

NRF Preview: Retailers shine a light on beacons to drive mobile engagement

by Will Hernandez — Editor, NetWorld Media Group

Multiple mainstream publications near the end of 2015 rushed to declare beacon technology a dud even though Apple first introduced the technology less than…

Florida retail mall experience offers up a unique artistic collaboration

January 15, 2016

When is a luxury retail mall environment also an artistic gallery setting? When a collaborative effort makes it happen.

IoT, data services help Intel hit revenue expectations

January 15, 2016

While chip maker Intel hit expected revenue projections in the fourth quarter, its sales for 2015 took a bit of a hit thanks to weakening PC demand.

Lululemon eschews traditional holiday discounts and gets big reward

January 15, 2016

Lululemon didn’t mark down much during this past holiday sales season and the strategy paid off.

Jolly holiday season not so jolly for Best Buy

January 15, 2016

Electronics retailer faces biggest stock dip in a year due to weak holiday sales and what analysts view as a slump in mobile phones, electronics segment.

Apparel retailers facing challenges in new year

January 11, 2016

While the 2015 holiday season proved rewarding for most retailers there are more than a few, at least five, facing some hurdles and obstacles in 2016.

Understanding a consumer's personality is key to engagement, purchase activity

January 11, 2016

Providing the best retail customer experience is tied to many things and one is knowing exactly who the customer is, what they’re looking for and where they’re…

Digital investments key factor in sales growth at J.C. Penney

January 7, 2016

Unlike its competitor Macy's, J.C. Penney is celebrating a sales spike despite warm weather that hindered apparel sales this holiday season and credits its…

Gun sales shoot up as proposed regs loom, consumer demand spikes

January 5, 2016

Gun retailer expects big sales surge due to consumer safety concerns and proposed regs coming into play.

Kmart chief: We're focusing on the fun factor and meeting shopper needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…

Manhattan Toys 'R' Us closes doors as new year arrives

December 31, 2015

One of New York City’s Times Square retail icons closed its doors this week, with children and adults alike not feeling very jolly about the prospect of never…

5 New Year resolutions to drive smarter retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This past year has clearly been a year of advancement and enlightenment by retailers, and 2016 is likely not going to be much different. Here's a few…

Why 2016 may be the year of the mobile website shopper

Next year may be the year of the mobile website consumer, and retailers need to be ready.

Consumers show love for Apple devices during holiday season

December 30, 2015

Phablets made a big comeback in the gift giving season which proved lucrative for Apple as the year comes to an end.

Retailers, online and off, enjoy robust holiday shopping experiences

December 29, 2015

The retail holiday sweet spot was furniture purchases as consumers were in a jolly mood to shop, with overall spending jumping 7.9 percent over last year and…

The changing franchise landscape, and why Incorporation matters more than ever

It is more important than ever for franchisees and franchisors to work together and remain a united front. There are many ways to achieve this, of course, but…

Click and collect: A hat trick retailers can't pull off?

by Chris Petersen — Owner, IMS

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.