Amazon Alexa skills to feature payments

December 1, 2017

Software developers will soon have the opportunity to add Amazon Pay to the voice apps that are available from the Alexa Skills Store, according to an…

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

November 28, 2017

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's…

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Amazon Go stores may be close to a full 'go'

November 17, 2017

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…

CVS Health delivering next-day service come the new year

November 15, 2017

CVS Health will debut next-day delivery of drugs and even same-day service come 2018.

Hilton teams up with Amazon in loyalty program strategy

November 10, 2017

Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Amazon brings Amazon Pay in-store program to restaurants with Clover

October 26, 2017

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle…

Amazon plans to hire on over 120K workers for holiday season

October 18, 2017

The human resources teams at Amazon are getting pretty busy as the etailer plans to hire for over 120,000 jobs this holiday season for its fulfillment…

'New wave' retail is starting to crest

by Christopher Hall — w, t

For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…

Alibaba one-ups Amazon by building a mall for retailers

by Chris Petersen — Owner, IMS

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…

Amazon's Whole Foods suffers credit card breach

October 4, 2017

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.

5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all…

5 ways to create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…

Kohl's teams with Amazon in product return partnership

September 22, 2017

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.

Yet another Amazon fulfillment center to open in Ohio

September 20, 2017

The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe.

Amazon email stumble leaves customers baffled

September 20, 2017

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.

JPMorgan Chase hires Amazon customer experience leader

September 19, 2017

Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.

Ultimate irony – Amazon building warehouse at former U.S. mall

by Chris Petersen — Owner, IMS

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why…

Amazon devices will be on Kohl's shelves come October

September 14, 2017

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.