Amazon News & Media
5 ways to create 'remarkable experiences'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…
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Kohl's teams with Amazon in product return partnership
September 22, 2017
Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.
read nowYet another Amazon fulfillment center to open in Ohio
September 20, 2017
The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe.
read nowAmazon email stumble leaves customers baffled
September 20, 2017
A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.
read nowJPMorgan Chase hires Amazon customer experience leader
September 19, 2017
Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.
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Ultimate irony – Amazon building warehouse at former U.S. mall
by Chris Petersen — Owner, IMS
As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why…
read nowAmazon devices will be on Kohl's shelves come October
September 14, 2017
Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season.
read nowAmazon's first New York fulfillment center will create more than 2,000 jobs
September 12, 2017
Amazon is prepping to launch its first-ever New York-based fulfillment center which will create 2,250 jobs.
read nowAmazon's Whole Foods strategy may not be so consumer friendly after all
September 7, 2017
Just days after taking over Whole Foods for $13.7 billion, Amazon is getting some cynical response to its vow to provide deep food product discounts at the…
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Kagan: Poor checkout experience hurts retail brand
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.
read nowAmazon prepping fulfillment center in Ohio
September 5, 2017
Amazon is readying a 855,000-sqaure foot fulfillment center in Ohio, and the location is expected to create more than 2,000 full-time jobs.
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Why subscriptions are literally sucking the life out of stores
by Chris Petersen — Owner, IMS
Chris Petersen offers insight on why the tremendous potential growth for subscription-based purchases is literally sucking the life and traffic out of bricks…
read nowAmazon reportedly prepping another New York City bookstore
August 25, 2017
Amazon is getting ready to open a 7,354-square-foot bookstore in Soho, New York. The news, from a The Real Deal report, has not been confirmed by Amazon or the…
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Merchants should highlight mobile self-service usefulness to consumers
by Will Hernandez — Editor, NetWorld Media Group
Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?
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Will Amazon Go make cashiers and checkout lanes obsolete?
by Will Hernandez — Editor, NetWorld Media Group
That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is…
read nowFTC clears path for Amazon-Whole Foods merger
August 24, 2017
The Federal Trade Commission has completed its investigation regarding potential antitrust issues with Amazon's proposed acquisition of Whole Foods. The…
read nowWalmart acquisitions key to battling Amazon's ecommerce Jet
August 24, 2017
Walmart didn't buy Modcloth or Bonobos to advance its in-store brand offerings. The acquisitions, according to a Business Insider report, are part of its…
read nowWalmart, Google team up on a collaborative shopping vision
August 23, 2017
In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new…
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Does Walmart really have a shot against the Amazon juggernaut?
by Chris Petersen — Owner, IMS
Chris Petersen believes true innovation demands a willingness to take the risks to fail faster. Companies that don't embrace failure as a part of innovation…
read nowAmazon debuts instant pick-up service in select areas
August 16, 2017
Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at…
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