News & Media From Judy Mottl
Capgemini digital leader on why conversational interfaces are going mainstream
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Capgemini Digital Retail and Manufacturing Partnership Leader Genevieve Chamard shares insight on why voice and chat are fast becoming must-haves for retailers…
read now
Look Back: Top news of 2019 in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…
read now
Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
read now
Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
read now
JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
read now
Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
read now
SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
read now
Reinventing the retail store associate role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…
read now
UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
read now
Gap Inc.'s Hill City offers unique customer experiences from the store to the road
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…
read now
Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
read now
Delivery the prime competitive weapon in retail grocery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…
read now
Store appearance, loyalty, associate engagement top October reads
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…
read now
Formation VP defines personalization — why it's critical to the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…
read nowBed Bath & Beyond data breach serves up valuable reminders for retailers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…
read now
Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…
read now
How to: Keep pace with the rapid pace of CX technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers struggle with keeping up with all the emerging customer experience technologies and the challenges in piloting and testing. Find out from an expert…
read now
Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…
read now
Target loyalty news tops most-read in September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…
read now
Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
