News & Media From Judy Mottl
Diebold Nixdorf retail expert: It's time to give customers their time back
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers are shifting operating models, and it began well before COVID-19 shuttered stores, and will continue once the retail industry is back and running at…
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Deloitte strategy experts: Cloud services bode big rewards for retail segment
by David Linthicum, chief cloud strategy officer and Jerry Hoberman, principal, Deloitte Consulting LLP, Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deloitte Consulting LLP's Chief Cloud Strategy Officer, David Linthicum, and Jerry Hoberman, principal, share insight on how and why cloud adoption and…
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COVID-19: How retailers can overcome the challenges of a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…
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COVID-19: Retailers closing stores for worker, customer safety
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.
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Vntana founder talks AR, VR, XR and delivering a digital experience into the real world
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vntana Founder and CEO Ashley Crowder sees a big future ahead for AR and VR what she calls XR technology and the quest to provide retail consumers a virtual…
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Former Amazon exec on the state of retail e-commerce
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…
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TD Bank retail leader talks payment innovation, POS transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
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AREA15 CEO talks experiential retail and the need to be cool and creative
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
AREA15 CEO Winston Fisher is passionate about retail development and delivering immersive experential experiences. He shares his insight on why content is king…
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Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
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Capgemini digital leader on why conversational interfaces are going mainstream
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Capgemini Digital Retail and Manufacturing Partnership Leader Genevieve Chamard shares insight on why voice and chat are fast becoming must-haves for retailers…
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Look Back: Top news of 2019 in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…
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Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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Reinventing the retail store associate role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…
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UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
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Gap Inc.'s Hill City offers unique customer experiences from the store to the road
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…
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