News & Media From Judy Mottl

Target puts a bullseye on loyalty, customer engagement with Circle strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer's latest loyalty program strategy may win over lots of hearts and minds, say industry watchers, as it provides a compelling engagement aspect as…

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Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

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TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…

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Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

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TGI Fridays: It's all about the customer, customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…

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Amazon Prime Day sets records once again

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

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Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice…

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Live webinar: Making retail personalization a reality

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing…

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Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

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Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

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Why retailers need to focus on localized social media, marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…

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Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.

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Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

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Why Instagram Checkout may be the forerunner of the one-stop retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…

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Target CEO: Earnings prove strategy is working; fulfillment is our friend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…

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How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…

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NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

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