News & Media From Judy Mottl
Emerging tech, bad customer service, omnichannel top reads in October
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…
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Sewing retailer stitches stronger sales, customer experience via associate training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…
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How back-end automation can boost the front-line retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.
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How to craft a successful SMB retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…
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Target enjoys strongest sales growth since 2005
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 6.5 percent same-store sales spike in the latest quarter is the retailer's biggest growth in 13 years. Strong store traffic was cited as the main driver…
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Franchise leaders share secrets of success and where customer experience plays in
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Franchise leaders from ClimbZone, Fiorentino, PrimoHoagies and PJ's Coffee offer up tips for emerging franchisors and future franchisees.
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An inside look at interactive technologies spanning the retail segment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Microsoft, Sleep Number and Caliburger share insight on how interactive technology deployments and strategies are boosting sales and enhancing the retail…
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Amazon Prime Day boosts overall online sales, retail activity
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all…
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2018 Top 100: Amazon still rules but Costco beats out Target
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
This year's Retail Customer Experience Top 100 report reveals what online and brick-and-mortar players are doing to advance the customer experience. It also…
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How Carnival Cruise is taking customer experience to the next level
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX…
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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…
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Discover how Michael Kors, Bonobos are tapping iPad, retail apps to drive sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers are boosting sales, and the customer experience, by putting innovative mobile device technology into the hands of store associates. Learn more by…
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What retailers should know before delving into digital signage
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well…
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Legacy mall home to cutting-edge retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.
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Considering franchising? Avoid top missteps to achieve success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are plenty of mistakes new franchisors make when embarking on expanding their brand and they range from missteps in operational strategy to not focusing…
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Cycle Gear taps data analytics to steer retail business forward, boost customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.
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Why delivery is playing a starring role in the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…
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Diamond retailer taps blockchain to drive transparency in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…
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Taco Bell's digital transformation focus of ICX Summit keynote
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…
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Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase…
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