News & Media From Judy Mottl
Why delivery is playing a starring role in the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…
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Diamond retailer taps blockchain to drive transparency in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…
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Taco Bell's digital transformation focus of ICX Summit keynote
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…
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Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase…
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Wayfair launches one-day Way Day retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…
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Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Lowe's debuts 'view in your space' AR experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.
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Where have all the toy stores gone?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As Toys R Us shutters, and the Sears catalog collects dust in the archives of marketing, one wonders where the next generation of moms, dads, aunts, uncles…
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Google expands retail shopping program with a universal cart, personalization focus
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
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Carnival cruising full speed to deliver game-changing guest experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX…
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Innovation on the seas is keynote focus at upcoming ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Early bird registration for the annual customer experience innovation event is Friday, March 16.
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Target expands delivery, boosts wages amidst earnings report criticism
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…
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Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…
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Neiman Marcus, Visa talk strategy for mobile commerce, mobile payments
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big…
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Wayfair, Panera push the mobile commerce experience forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…
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Walmart Store No 8 incubator advances VR strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…
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Rent the Runway taps kiosks, scanners to boost in-store digital experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
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CVS Health chief to take helm at Hudson’s Bay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.
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CVS Health all about the customer, seamless retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…
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