The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

Inflation impacting Thanksgiving holiday plans, spend

November 21, 2022

Just 26% of Americans will be hosting Thanksgiving this year, the lowest point in four years. It reflects a 45% dip from 2021 and a 37% drop from 2020.

Mastercard data predicts 15% retail sales growth on big sale day

November 21, 2022

Black Friday will be a bountiful sales day for retailers if a Mastercard SpendingPulse study projection hits the mark.

Increasing food costs driving retail consumers to spend less

November 21, 2022

The cost of living, from food costs to credit card bills, is playing a role in what consumers are doing when it comes to spending, according to a report from…

POS playing stronger role in consumer tipping

November 18, 2022

Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…

Home Depot beats analysts predictions in Q3

November 18, 2022

Home improvement retailer The Home Depot reported nearly a 6% spike in revenue for Q3, hitting $38.87 billion, and besting analyst expectations of $37.…

Kentucky is really, really big on Black Friday

November 18, 2022

The most obsessed state when it comes to Black Friday is Kentucky, followed by West Virginia and Arkansas, respectively. Alabama lands in fourth place.

3 ways collecting consumer data boosts customer experience

by Sai Koppala

Here are actionable steps retailers can take to encourage consumers to share data and then make good use of that data over the long term.

Twitter isn’t just for the super young consumer

November 18, 2022

When it comes to Twitter activity, more than one in five U.S. consumers, 22.9%, are using the social media platform, according to statistics from Numerator.

IBASE Received Two Awards at the Asia Pacific Enterprise Awards (APEA) 2022

IBASE Technology Inc. (TPEx: 8050), a global well-known manufacturer in industrial computers and embedded systems, won the 2022 Asia Pacific Enterprise Awards…

Retail sales up in October

November 17, 2022

Despite a flurry of reports that consumers are cutting back on spending as the holiday season arrives, retail sales in October rose 1.3% with consumers…

Inflation spurring consumers to make tough holiday spend decisions

November 17, 2022

Consumers plan to keep budgets tight while shopping this holiday season, and 61% plan to keep the budget restricted if the current inflation economics continue.

4 essentials for creating high-quality retail metaverse experiences

by Adonis Celestine — Director, Automation Engineering, Applause

The metaverse is here and for retailers it’s real.

Milwaukee arena launches Amazon Just Walk Out experience

November 17, 2022

The Fiserv Forum in Milwaukee, Wisconsin is now home to Amazon's Just Walk Out cashierless payment technology at a new store called The Market by Michelor…

8 big pain points in the online shopping experience

by Frank Kouretas , Jean-Walter Guillery

Here is a look at the biggest pain points within the online shopping experience and how retailers can ease the pain.

Luxury consumers not cutting back this holiday season

November 15, 2022

A majority of luxury consumers, 76%, plan to spend the same, or more, during this year's holiday season.

Consumers getting creative for holiday funding needs

November 15, 2022

Consumers are willing to give up streaming services and eating out, sell possession and take on another job in order to buy holiday gifts this year.

DSW taps Cobblers Direct on nationwide shoe repair services

November 14, 2022

DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…

Amazon debuts Amazon One at 2 Whole Foods stores in Dallas

November 14, 2022

Two Whole Foods Market stores in Dallas are the first in the state to utilize Amazon One, Amazon's palm recognition payment technology.

Kohl’s chief to lead Levi Strauss

November 14, 2022

Kohl's top chief, Michelle Gass, is leaving the role come December.