ICX panel: Internet of Things offers new capabilities, but new technology requires preparation and commitment to change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies need to utilize new technology to remain competitive, but they must be aware of all the changes that a new technology will bring to their operation…

Retail tech investment expectation bodes well for tool makers

June 15, 2017

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers.

Father's Day spend will likely be record-setting event

June 15, 2017

Americans will spend more on Dad this year than in the past with Father's Day spending expected to hit a record-setting high of $15.5 billion, according to the…

'Interesting times' highlight ICX Summit 2017

by Christopher Hall — w, t

Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to…

Interactive Customer Experience: The start of a daunting, yet exciting journey

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The ICX Summit, held by the ICX Association last week in Dallas, gave retailers and interactive technology players a chance to learn why companies have to…

Macy's taking new approach to promotions, media, loyalty

June 14, 2017

Macy's aims to reconnect with loyal shoppers, lure in new shoppers and deploy a new mix of marketing media.

Sears job cuts to hit 400, e-commerce chief takes leave

June 14, 2017

The news isn't getting any better for beleaguered retailer Sears.

A generational perspective: How our past defines future buying behaviors

Everyone's trying to figure out what drives consumers to purchase. But to understand how they shop, you need to know what makes them tick.

ICX Summit honors Under Armour as 'influencer' of the year

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Influencer of the Year award, presented at the ICX Summit in Dallas last week, went to Under Armour for its continued devotion to creating unique and…

Consumers expect ease of use, security from bank's mobile app

June 13, 2017

Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps.

7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)

Consumers overwhelmingly want more technology in brick-and-mortar stores. And with more consumers willing to show up and shop at stores that have it — beefing…

J.C. Penney targeting college living furnishings to drive sales

June 13, 2017

J.C. Penney is hoping a full-throttle focus on college kids' desire for furnishings will help spur sales though it's going to be a challenge given hefty…

Ann Taylor, Lane Bryant, Dress Barn join list of latest retail store closings

June 13, 2017

The list of retailers shuttering brick-and-mortar locations is getting a bit longer.

Walmart: We're making inroads against powerhouse Amazon

June 13, 2017

Walmart is beginning to close in on Amazon's territory as top online retailer and its online operations chief attributes the successful strategy, in part, to…

Gymboree files Chapter 11, hundreds of stores will close

June 13, 2017

Gymboree, a children's clothing retailer, will remain in business but has filed Chapter 11 bankruptcy and will close at least one third to half of its 1,28…

Walmart pilots self-service kiosk for fast online order delivery

June 12, 2017

A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute.

SoftBank buying Boston Dynamics to boost robotic advancements

June 12, 2017

Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp.

Consumers love tech in the brick-and-mortar retail experience

June 12, 2017

A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both…

Upcoming webinar: Eliminating islands of technology for a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices…