News & Media
How tariffs could lead to better customer experiences
by John Mazur — CEO, Chatmeter
Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…
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Walmart reverses course on self-checkout in some stores
July 3, 2025
Walmart has begun removing self-checkout machines from some stores, including a Supercenter in Shrewsbury, Missouri, following a significant increase in police…
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Amazon deploys 1 millionth robot, launches AI model for robotic fleet
July 2, 2025
Amazon has hit a robotic milestone with the deployment of its one millionth robot in operation.
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Retailers planning big tech investments to drive efficiency
July 2, 2025
Retailers are expected to spend big in tech given pricing volatility and shrinking margins.
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Census data reveals retail sales growth continuing despite tariff proposals
July 2, 2025
There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…
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Retailers concerned about tariffs, low supply chain confidence
July 1, 2025
One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…
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The loyalty trend you’re not watching but should be
by Jennifer Farmer — Director of Merchant Development, Valuedynamx
Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…
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Consumers changing grocery spend due to tariffs, inflation
July 1, 2025
Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.
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Most consumers aware of proposed tariffs
June 30, 2025
Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…
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Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
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Amazon Prime Day kicks off 4 days of sales July 8
June 30, 2025
Amazon's Prime Day 2025 sales event starts July 8 and runs four days, through July 11, this year with deals across more than 35 categories.
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Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future
June 27, 2025
Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.
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Pestana Hotel Group deploys digital check-in arrival experience
June 27, 2025
The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.
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Study reveals disconnect with retailers' CX perceptions
June 26, 2025
Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.
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Consumers embracing ‘valuespending’
June 26, 2025
Consumers are embracing "valuespending," with intentionality and brand value central to purchasing decisions.
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Shaping retail experiences that resonate with today’s consumers
by Cindi Kato , Michael Trenary
Resonant retail experiences aren’t just about selling products, they’re about cultivating emotional connections, inspiring loyalty, and creating spaces where…
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Five Below taps Invent.ai platform for inventory optimization
June 25, 2025
Five Below has teamed with Invent.ai., a global retail planning solutions provider, to improve demand forecasting and replenishment through AI-driven…
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Consumers still care about sustainability
June 25, 2025
Sustainability is still a top concern for consumers with 69% reporting climate change directly affects their daily lives and 86% believe businesses should use…
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A smarter way to plan: AI demand forecasting that drives real business impact
AI demand forecasting helps retailers predict sales, optimize inventory and staff appropriately, all through a visually intuitive dashboard.
Presented by MobiDev
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Most US consumers using AI regularly
June 24, 2025
A majority of U.S. consumers are using some form of AI regularly and more than half, 60%, have used it to help them shop online.
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